Customer Service Representative

2 weeks ago

Tauranga, Bay of Plenty, New Zealand Motion Full time

Customer Service Representative page is loaded

Customer Service Representative

Apply remote type On-Site locations Tauranga, Bay of Plenty, New Zealand time type Full time posted on Posted Yesterday job requisition id R25_0000012810

  • Interesting and meaningful work across NZ industries.
  • Career development & progression opportunities – great success stories
  • Salary + discounts from various mechanical / industrial suppliers

Why is this an amazing opportunity for you

Motion is a business operating across the Asia Pacific region including New Zealand, Australia, Indonesia and Singapore who provide a range of industrial products & engineering services to industry to keep the world moving

We are in growth mode with a clear 2027 growth strategy to expand our reach into industry across the region. Motion is investing in the Capability & Development of our people to enable the delivery of this growth strategy, meaning plenty of opportunity to work and develop your skills and knowledge.

What kind of work may be involved?

  • Ensure all customer service centre operations such as phone enquiries, emails, quotes, sales orders, web orders are processed in a timely and efficient manner.
  • Procure any customer requirements daily as necessary in line with our company procedure, ensuring all costs are recovered (e.g. freight).
  • Respond to and manage (if appropriate) any customer inquiries or complaints or refer them through the appropriate channels and follow up to ensure customer satisfaction.
  • Submit and follow up on quotations.
  • Liaise with Manager to stop credit issues.
  • Action any RTS goods and documentation as required.
  • Adhere to all relevant company policies and procedures as described in the P&P manual.
  • Report to manager on the performance of the OHSMS; on opportunities for improvement; on change requirements; on innovations.
  • Ensure the integrity of the OHSMS is maintained.

Ideal skills & experience:

  • 1-2 years' experience in customer service
  • Ability to identify and capture new business opportunities with existing customers.
  • Natural problem-solving skills, a curious mind, comfortable working with blue collar, construction & industrial stakeholders.
  • Team player attitude.

What is in it for you?

  • Attractive package & tools of the trade.
  • The opportunity to join a progressive global company.
  • Ongoing training and career development; we genuinely care about supporting you to reach your full potential.
  • An inclusive culture that embraces the diversity of our people.
  • Free flu shots and counselling services with our Employee Assistance Program.

We are a Company who values relationships, therefore we need this role to always work to foster and maintain trusted relationships across all levels of our business and seek to support and add value to our store network, managers, and leaders.

We focus on continuous improvement and sustainable growth as our two main objectives. This is driven by our long-term investment in people, systems, process, and new growth opportunities for our people.

What are you waiting for, submit your expression of interest and let's get your career in motion

To be eligible to apply for this position you must be a New Zealand Citizen or have relevant work Visa requirements.

Submit your application now by clicking "APPLY" on this job advert.

#J-18808-Ljbffr

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