Cloud Support Engineer

Founded in 2019 by visionary leaders from the finance and technology sectors, MerQube pioneers the use of cutting-edge technology to transform not only index creation but also the wider landscape of systematic investing. By harnessing cloud-based architecture and the most advanced index tracking technology available today, MerQube's platform empowers clients to swiftly and efficiently bring their ideas to market.

We are seeking a highly skilled and experienced Support Engineer (Fintech) to join our Cloud Support team. The ideal candidate will have a strong background in cloud technologies, infrastructure as code, and automation, with a focus on maintaining the reliability and scalability of our cloud-based systems. As a Cloud Support Engineer, you will work closely with cross-functional teams to ensure our cloud infrastructure is robust, performant, and able to meet the demands of our business. Additionally, you will be responsible for providing technical customer support to address inquiries and issues related to our cloud services.

Responsibilities:

• Maintain and manage cloud-based infrastructure in accordance with industry best practices.
• Monitor and optimize cloud resources to ensure cost-effectiveness and scalability.
• Implement automation for provisioning, scaling, and maintaining cloud resources.

Reliability and Performance:

• Establish and maintain service-level objectives (SLOs) and service-level indicators (SLIs) to measure system reliability and performance.
• Continuously monitor system performance, diagnose issues, and implement solutions to improve reliability and performance.
• Conduct post-incident reviews (PIRs) and implement remediation plans to prevent future incidents.

Incident Management and Technical Customer Support:

• Participate in an on-call rotation to respond to incidents and outages promptly.
• Collaborate with engineering teams to resolve production incidents and minimize customer impact.
• Provide technical customer support to address inquiries and issues related to our cloud services, ensuring timely and effective resolutions.

Security and Compliance:

• Ensure the security and compliance of cloud resources by implementing best practices and security controls.
• Stay updated on security vulnerabilities and apply patches and fixes as needed.

Automation and Infrastructure as Code:

• Develop and maintain infrastructure as code (IAC) scripts and templates to automate the provisioning and management of cloud resources.

Documentation and Knowledge Sharing:

• Document system architecture, procedures, and troubleshooting guides.
• Share knowledge and mentor junior team members.

Qualifications:

• Master's or bachelor's degree in computer science, engineering, or a related field.
• 5+ years of extensive experience in Cloud Support, FinTech Support, Site Reliability, or related roles.
• 3+ years of hands-on experience in software engineering roles.
• Profound understanding of SRE/Support principles and best practices.
• Strong expertise with cloud platforms, preferably AWS, and familiarity with Azure or GCP.
• Proficiency in deploying and managing containerized applications using Docker and Kubernetes.
• Deep knowledge of cloud infrastructure concepts and tools, including Terraform/Ansible.
• Advanced proficiency in the Python programming language and its associated development toolchain.
• Exceptional problem-solving skills, with a track record of troubleshooting complex issues.
• API knowledge.
• Outstanding communication and collaboration abilities, enabling effective teamwork.

Preferred Skills:

• Proficiency in shell scripting languages like Bash and Python.
• Familiarity with tools such as Airflow and Grafana.
• Experience with monitoring and logging tools like Prometheus/Grafana or Datadog.
• Understanding of SQL database technologies like MySQL or PostgreSQL.

Our Commitment:

At MerQube, we are dedicated to fostering a collaborative, growth-oriented environment for all team members. We prioritize wellness, work-life balance, and offer flexible working arrangements. We celebrate diversity and welcome team members from all backgrounds and experiences.

• Competitive compensation packages.
• Comprehensive benefits including medical, dental, vision, and more.
• Flexible working arrangements, including remote work options.
• Emphasis on health, wellness, and work-life balance.
• Opportunities for continuous learning, development, and career growth.

Our commitment to diversity:

MerQube is committed to building a diverse and inclusive team. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. If you're the best person for the job, we want you on board

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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