Client Services Team Leader

4 weeks ago

Tauranga, Bay of Plenty, New Zealand Tangram Full time

ABOUT QUBE
As the leading provider of empty container logistics in New Zealand, Qube specializes in transport refrigeration, diesel services, storage, and maintenance. With operations across eight key locations, we support major shipping lines, importers, and exporters to keep goods moving efficiently. We value diversity and inclusion—join our dynamic growing team today

Lead our Tauranga Client Services team to drive seamless logistics operations, deliver exceptional customer service, and champion continuous improvement.

Hours: Mon-Fri 7:00am – 5:00pm and rostered Saturdays 7:30am-12pm

Key Responsibilities
  1. Leadership & Supervision: Mentor staff, manage rosters, and foster a positive team culture. Drive training, SOP updates, process improvements, and performance management.
  2. Client Services Coordination: Oversee container processing, FIFO systems, and queries. Ensure 100% data accuracy in stock reports, invoicing, and systems.
  3. Data & Reporting: Maintain data integrity across MyPinnacle and depot updates. Deliver accurate and timely client/management reporting.
  4. Health & Safety: Promote best practice H&S protocols and proactive hazard reporting.
What You Bring?
  1. 3+ years in logistics/shipping/admin.
  2. Proven team leadership with strong Excel/Word skills.
  3. Outstanding communication, organization, and client-focused skills.
WHY CHOOSE QUBE
  1. Financial Benefits: Competitive salary + weekend rate. Free Southern Cross health insurance (after 6 months).
  2. Work-Life Balance: On-site parking at Sulphur Point. Supportive inclusive team environment.
  3. Growth Opportunities: Enjoy career progression with Qube, a leading logistics provider in Australasia.
Requirements
  1. Must pass pre-employment drug test.
  2. Eligible to work in New Zealand.

Apply Now For additional information, call 0800 SCS JOBS (0800 727 5627).

About us
Qube is Australia's largest integrated provider of import and export logistics services with a market capitalization of around $5 billion as at 30 June 2023. We operate in over 180 locations across Australia, New Zealand, and South East Asia with a workforce of more than 10,000 employees.

Our purpose is to help our customers, communities, industries, and people to Thrive through a relentless focus on our five priorities – Safety, Wellbeing, Planet, Opportunity, and Performance.

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