Front of House Team Leader

7 days ago

Auckland, Auckland, New Zealand Auckland Council Full time

He angitūtanga: The opportunity

Embark on a journey with Hui Te Ananui a Tangaroa New Zealand Maritime Museum.

Celebrating the connection between people and the sea, the team of passionate staff and volunteers share New Zealand's history and inspirational stories through extensive galleries, exhibitions, programmes and on-water experiences.

Sitting at the gateway of Auckland's vibrant Viaduct Basin on Hobson Wharf, the museum is Auckland's primary CBD-based waterfront visitor attraction.

We are looking for an experienced customer-focused Front of House Team Leader (FOHTL) to lead and inspire our front-of-house team, enhancing our visitor experience with outstanding service and Manaakitanga (hospitality). You'll manage day-to-day operations, oversee a team of Museum Assistants, and ensure that every visitor enjoys a memorable museum experience.

We have two permanent, part-time positions of 32 hours / 4 days per week. Days and roster to be discussed – likely to be either Sun- Wed or Wed - Sat. This forms part of a job-share with another FOHTL to cover the 7-day week.

A typical day may see your day start by checking the roster and briefing the team before opening, then jumping in to support the front desk during peak times. You'll be training new staff on our ticketing system, coordinating with teams across the museum to prepare for events or group visits, and ensuring our team has everything they need to deliver seamless, welcoming service to our visitors.

This is a hands-on leadership role where your days will be varied, people-focused, and full of opportunities to make a meaningful impact on the visitor experience.

The role will also require occasional evening shifts and public holidays.

He kōrero mōu: About you

You are a passionate leader with a natural ability to engage, inspire, and motivate a team.

With a proactive approach, you seek continuous improvement in customer service, and you have a knack for turning challenges into opportunities. Your interpersonal skills allow you to build effective relationships across all levels, and you handle diverse visitor needs with calm authority and professionalism. Your commitment to the values of Te Tiriti o Waitangi and te ao Māori allows you to bring a culturally respectful approach to your work.

To further guide you we require:

  • 3+ years' experience in a front-of-house role within the hospitality or visitor attraction sectors, ideally with management experience.
  • Being able to bring your local knowledge of Tāmaki Makaurau to our visitors will be a distinct advantage for success in this role.
  • Strong customer service and leadership skills, including staff development and performance management.
  • Experience with booking systems and familiarity with MS Office (Word and Excel).
  • Eligible to work in New Zealand, we cannot support visa applications for this role.

Ngā āhuatanga kei a mātou: What we offer

  • An opportunity to work in a dynamic, culturally rich environment that honours Te Tiriti o Waitangi and embraces te ao Māori.
  • A chance to support the growth and development of your team through on-the-job training and coaching.
  • In addition, as part of the Auckland Council whanau, working for Hui Te Ananui a Tangaroa opens doors to a vast array of discounts and exclusive partnership benefits.

Band: E

Salary: $65,000k – 75,000k per annum, pro rata, based on skillset, qualifications, and experience.

If you're a proactive leader or ready to take the next step, you thrive in a busy visitor-focused environment, apply today and take your next step with Hui Te Ananui a Tangaroa.

Tono mo te mahi/To Apply

  • Please provide a bespoke cover letter
  • No need to add your roles in the non-mandatory fields if your CV is up to date
  • You need to be a resident in Aotearoa, New Zealand or Oceania and already eligible to live/work in Aotearoa, New Zealand.

Please note: This role will remain open until we find the right person/s. To avoid disappointment please apply as soon as possible.

If you have specific questions regarding this role after reading this advert and the position description, please contact gina.seward@aucklandcouncil.govt.nz.

Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

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