Technology Lead- SNOW developer

Technology Lead- SNOW developer Technology Lead

Location : Auckland, NZ

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Short Description:
In the role of a SNOW developer, you will be expected to develop, configure, and customize ServiceNow ITSM and ITOM applications to meet business needs. This role will interface with clients and will involve design, development, and maintenance.

Roles and Responsibilities:

• Develop, configure, and customize ServiceNow ITSM and ITOM applications to meet business needs.
• Implement Discovery, Event Management, Service Mapping, and Orchestration within ITOM.
• Design and integrate ServiceNow with internal and external systems using RESTful APIs, OAuth 2.0, and GraphQL.
• Collaborate with business analysts and system architects to gather requirements and translate them into technical solutions.
• Configure and manage MID Servers for integration between ServiceNow and on-premise systems.
• Ensure compliance with ITIL best practices in all ServiceNow development efforts.
• Provide troubleshooting, bug fixes, and performance optimization for ServiceNow applications.
• Stay updated on the latest ServiceNow ITOM features and enhancements.
• Day-to-day upkeep of ServiceNow.
• Develop and maintain a range of ServiceNow modules including ITSM / ITOM / FSM / IRM / GRC / BCM / SecOps.
• Routine platform upgrades, deal with any issues, build integrations, and data quality issues.

Essential:

• Years of experience: 7+
• Strong knowledge of ServiceNow architecture, scripting, and integration patterns.
• Experience with CMDB, ITSM, ITAM, and other ServiceNow modules.
• Proficiency in JavaScript, PowerShell, Shell scripting, and web technologies.
• Hands-on experience with RESTful API integration, OAuth 2.0, and GraphQL.
• ServiceNow Certified System Administrator (CSA) or Certified ServiceNow Developer preferred.
• ITIL v3 or ITIL 4 certification is a plus.
• Excellent problem-solving, communication, and collaboration skills.
• Ability to influence, persuade and mobilize internal/external resources to fulfill customer requirements.

Preferred:

• Customer handling and stakeholder management skills.
• Proven ability to work collaboratively with designers, architects, sales staff, field technicians, and external customers.
• Well organized and able to multitask, problem solve, troubleshoot, and think strategically.
• Analytical skills to interpret IT user requests and understand end user requirements.
• Capability to work with people in different time zones.
• Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest technology.
• Demonstrated ability to build strong and effective customer relationships.
• Solid knowledge of the IT Service Management framework, practices, and process experience in Information Technology.
• Service Delivery tasks like reporting, customer relationship, SLA management, etc.

Additional Skills:

• Excellent customer interfacing skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and outstanding analytical and problem-solving skills.

All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

At Infosys, we recognize that everyone has individual requirements. If you are a person with a disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.