Academic Administrator

3 weeks ago

Auckland, Auckland, New Zealand Yoobee Colleges Ltd Full time

About the role

We are seeking a fixed term, full-time Online Academic Administrator, to support the Online academic team across all our Online programmes. To be successful in this role you'll need to have a positive approach towards students, and an ability to multi-task. Our ideal candidate will have a passion for systems, processes, and administration. A high level of common sense and initiative is required, as is a solutions-focused attitude.

This is a fully remote, 6 month fixed-term maternity leave position. We will only be proceeding with candidates who are available to start immediately.

Key Responsibilities:

  • Provide high-level administrative support to the Online Team Leader and Campus Manager to ensure smooth daily operations, academic compliance, and student satisfaction within the online learning environment.
  • Manage and maintain accurate student records, ensuring compliance with NZQA regulations and internal academic standards, while safeguarding confidential information at all times.
  • Support student communications, including timely responses to queries regarding platform access, assessment submissions, and key academic dates, fostering a responsive and student-centric environment.
  • Coordinate administrative tasks relating to online programmes, ensuring that documentation, forms, and processes are consistently updated and aligned with both internal procedures and external regulatory requirements.
  • Liaise effectively with academic staff and campus leadership, cultivating strong working relationships that support collaboration and drive strategic goals across the online education platform.
  • Proactively monitor academic workflows, demonstrating initiative in following up on tasks, addressing student issues, and contributing to the continuous improvement of systems and processes.
  • Assist with general administrative duties as needed, supporting the broader Online academic team and contributing to the efficient running of the Online Campus.

Required Skills/Experience:

  • Knowledge of the Microsoft Office suite – in particular MS Excel, Word & PowerPoint
  • High degree of interpersonal ability
  • Strong verbal and written communication skills
  • Ability to be proactive, use initiative and anticipate the administration needs of the campus and leadership team
  • A high degree of accurate & speedy data entry skills
  • Proven ability to prioritise tasks and manage time effectively and efficiently
  • CRM experience would be a benefit, but not essential
  • Knowledge of the tertiary education sector would be a definite advantage, but not essential
  • Shows a pro-active and solutions focused attitude
  • Proficiency in Power BI

To Apply:

Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we're attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

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