Change Specialist

3 weeks ago

Palmerston North, Manawatu-Wanganui, New Zealand FMG (Farmers Mutual Group) Full time

The purpose of the Claims Change Specialist role is to effectively prepare for and support the delivery of project and tactical changes that impact the Claims team, ensuring the successful adoption and embedment of these changes.

This role will be responsible for:

  • Managing the Claims change plan – including identifying change management strategies and coordinating their execution.
  • Coordinating the design/redesign of Claims business processes to align with any change initiatives.
  • Developing and maintaining Claims Change Management communications schedules and materials.
  • Supporting the development of training plans and materials to support any claims change initiatives.

About FMG
Since 1905, FMG has had its roots firmly planted in rural New Zealand, which is why you will find that we are different when it comes to Insurance. Now over 100 years later, we are still 100% New Zealand owned and the country's leading rural insurance specialist. As a mutual, we invest profits back into the business to keep our premiums competitive and continue to provide outstanding service for clients. As an employer, we invest in our people to foster a working environment that promotes achievement and celebrates success.

About You

To be successful in this role, you will have:

  • A minimum of 2 years of change management or lead experience.
  • Experience working with all levels of an organization to successfully deliver change.
  • Experience in mentoring and coaching others in change management.
  • A self-starter who takes on new opportunities and challenges, is adaptable and accountable.
  • Experience in building and maintaining effective working relationships.
  • Excellent verbal and written communication skills.
  • Knowledge of Prosci change management methodology will be beneficial.

Overall, we are looking for someone who is passionate and excited to be part of a culture that truly values its people and wants to play a meaningful part in it

This is a fixed term position through to the end of March 2026.

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