Customer Success Engineer
4 weeks ago
Auckland, New Zealand Managed Services - NZ
For this position you must be either a NZ Citizen or permanent resident to apply for this position due to the nature of the project you will be working on.
Who we are:
Join the dynamic team at Provoke, where we're not just about meeting expectations but exceeding them. We're looking for innovative professionals who are passionate about driving exceptional outcomes for our customers. At Provoke, you'll be empowered to challenge the status quo and encouraged to think differently, leveraging a growth mindset to deliver tangible results. Here, professional growth isn't just a concept, it's a reality, fueled by continuous learning and a supportive, forward-thinking environment. If you're ready to make a significant impact and grow alongside a team of like-minded individuals, Provoke is your destination.
What we do:
We build bespoke software using modern technologies and are on a mission to help our clients flourish with smart solutions to solve their business needs.
The Provoke Experience:
We are committed to building high performing teams and offer tangible rewards to ensure that effort is recognized. We are dedicated to providing an enriching environment and learning opportunities for our employees to grow within and fast track their careers. We are focused on diversity in race, gender, orientation and experience.
Our Customer Success Team ensures that the solutions we build and support for our customers provide ongoing support to their businesses. Going above and beyond, we provide guidance, thought leadership, and proactive support to our clients to ensure their systems are moving forward in this ever-changing IT landscape.
Who you are:
As a Customer Success Engineer, you will support the team to deliver specialist technical consulting, systems design, implementation, and support services to internal Provoke business units and a variety of external Provoke clients across a range of exciting products and technologies.
What you will be doing:
- Solve problems and work through complex technical issues and situations for internal and external stakeholders.
- Support processes and procedures that will ensure the effective delivery of customer outcomes.
- Contribute to the development and implementation of process improvement activities.
- Providing technical fault analysis and troubleshooting.
- Administering network servers, services, user accounts, and related objects and data.
- Implementing and monitoring network security and alerts. Work with members of the wider Engineering team to provide input into projects to ensure the transition to customer success is done in a correct manner.
- Meeting with stakeholders to understand ongoing issues and constraints.
What you need:
- You will have completed a tertiary certification in a relevant discipline.
- Expertise in at least one of the following products or platforms will be an advantage: Azure, DevOps, Office 365, SharePoint, Teams, Power Apps, Software Development or SQL Server.
- Microsoft Modern Workplace solutions will be a key focus of this role.
- Experience working in a helpdesk or support role is desired.
- An understanding of Engineering Methodology including CI/CD pipelines and Infrastructure as code (Azure DevOps).
Benefits and Perks:
- Flexible working, focusing on purposeful connection in a hybrid setting.
- We cover your cell phone plan.
- Southern Cross health insurance.
- Provide you with an environment where high performance is not only recognized but rewarded.
- If you are looking for international opportunities, we have them
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