Service Desk Analyst

3 weeks ago

Auckland, Auckland, New Zealand SkyCity Full time

Are you a tech-savvy customer service superstar? If so, we may have just the role for you

SkyCity is a premier entertainment destination in the heart of Auckland's CBD consisting of a world-class casino, award-winning restaurants and bars, two luxurious hotels, a theatre, New Zealand's largest convention centre, and the country's most visited tourist attraction, the iconic Sky Tower. SkyCity is one of New Zealand's most vibrant, diverse, and dynamic companies with over 4000 employees made up of over 70 different cultures.

Our Group ICT Service Desk is a 24/7 first point of contact for all technology-related issues and requests, supporting internal SkyCity employees. Our Service Desk Analysts provide both remote and onsite support to deliver desired outcomes to our wider team.

First and foremost, you'll have excellent people skills You'll enjoy valuable interactions with your customers and be inquisitive by nature - someone who loves nothing more than getting to the root cause of an issue. You have amazing questioning techniques and you're known as someone who listens well with a natural 'can-do' attitude. An IT qualification is desirable but not essential for this role. Due to the nature of our business, you'll also be comfortable working with a 24/7 rostered environment.

Benefits:
  • A supportive and diverse company culture
  • Work with people who care, are driven, and energetic
  • $2.50 cooked meals in our staff cafeteria
  • Heavily discounted staff car parking and dry cleaning
  • Subsidised medical insurance
  • Discounts at our outlets

We are a fast-paced, ever-changing business so if you're interested in joining our hard-working team, please apply online. We look forward to hearing from you

At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us Join us at SkyCity and be extraordinary by being you.

SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.

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