Client Operations Associate

4 weeks ago

West Coast, New Zealand River Full time

At River, we are committed to building financial solutions that power a transparent and efficient global economic system made possible by Bitcoin. To that end, we have built leading Bitcoin Lightning, brokerage, custody, and mining products to keep our clients ahead of the curve. We aim to bring premier Bitcoin banking solutions that offer a full array of financial services to our clients.

When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past.

River is headquartered in Columbus, OH, and has raised more than $50 million from leading investors, including; Goldcrest, Kingsway, Polychain, M13, DG, and Valor.

What You Will Be Doing

  1. Case manage client questions and feedback regarding our products and services
  2. Support client base through the onboarding process
  3. Analyze and identify trends in client activity and inquiries
  4. Provide exceptional service to our clients and identify opportunities to go above and beyond
  5. Collaborate with Relationship Management, Financial Operations, Risk Management, Client Services, and Institutional teams to support business needs
  6. Identify and develop operational efficiencies to scale the business and processes
  7. Be the voice of the client and provide input to product specifications based on client feedback
What We Look For In You

  1. Excitement to work in a fast-paced fintech startup environment
  2. Customer-facing experience preferred (i.e. food/hospitality/retail)
  3. Positive attitude and energy
  4. Strong critical thinker
  5. Great communicator, conversationalist
  6. Highly adaptable
  7. Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems
  8. Bachelors Degree
Salary And Benefits

  1. Salary: $70,000 - Full Time
  2. Competitive compensation and equity
  3. Unlimited PTO
  4. Medical, dental, and vision insurance
  5. 401k
  6. In-office lunch benefit
  7. Remote position after training
Interview Process

  1. Screening Video Call (30 minutes)
  2. Role specific interview block (1 hour with 2 River employees)
  3. Prompted Writing Sample
  4. Culture & Executive Interview (1 hour block with 2 River employees)
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