Customer Equipment Coordinator

1 week ago

Auckland, Auckland, New Zealand Suntory Holdings Limited Full time
Customer Equipment Coordinator

Requisition ID: 9401

Introducing Suntory Oceania

Craft your future with Suntory Oceania, a new $3b multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food. Underpinned by quality, craftsmanship and a strong sense of purpose, our exciting new partnership will be powered by two manufacturing sites, five distribution centres and more than 1500 Suntorians across Australia and New Zealand.

Our market-leading portfolio will have over 40 brands, including Jim Beam and Maker's Mark Bourbon, Hibiki Japanese Whisky, Canadian Club Whisky, -196, V Energy, Maximus, and Suntory BOSS Coffee. As One Suntory, we will be positioned as the fourth largest beverage player in the region, ready to ignite the category, creating more beverage moments from sunrise to sunset. Together, we will bring the best of Suntory to Oceania.

The Opportunity

The Customer Equipment Coordinator is critical in ensuring that our customer and commercial teams' needs are consistently met by managing the lifecycle of our refrigeration equipment at customer premises.

What you'll be doing
  1. Be an absolute knowledge guru on all Suntory products and equipment, current and past.
  2. Maintain system and data integrity to ensure the business has accurate equipment data.
  3. Troubleshoot, educate, consult, answer and guide customers on our equipment.
  4. Act as a brand ambassador in all customer interactions.
  5. You'll be building our monthly reports, as well as owning the invoices end to end.
  6. Build rapport, collaborate with other teams, and - most importantly - have fun
What's in your toolkit?

To enable you to hit the ground running, we're looking for someone who brings:

  1. Experienced coordination skill with the ability to see the big picture and connect multiple parts to solve problems efficiently.
  2. The ability to "make it happen" – from planning to job completion including all the paperwork.
  3. Excellent computer literacy, communication, and customer service skills to respond to our 0800 line and shared email inbox of inquiries efficiently, working closely with our contractors to assist our customers.
  4. SAP experience or other similar ERP system experience is essential to hit the ground running as you will be processing a large number of invoices per day.
  5. Report building and analysis (extracting data from SAP, making reports, making presentations).
  6. High-level problem-solving skills – able to see the bigger picture, all perspectives, provide solutions, follow through on actions and show empathy and initiative.
  7. Experience and knowledge on dispatch and ordering parts for repairs.
  8. Desirable but not a must-have – refrigeration knowledge with the ability to diagnose and solve over the phone. (Training on refrigeration diagnosis and solving will be provided).

If you're not an expert in all these areas, don't worry A lot of what we look for is how you align with our values and your ability to utilize your unique skills and experience.

Apart from free drinks to keep you energized, here's what else we have to offer:
  1. Grow your career – we like to promote from within and have incredible learning and development opportunities around the world.
  2. Generous incentive to reward your hard work.
  3. An inclusive parental leave policy for both primary and secondary caregivers.
  4. Gradual return to work to help you transition back from parental leave.
  5. Flexible working - hybrid working possible once trained.
  6. Free onsite parking.
  7. We are committed to giving back to our communities, so we provide you with volunteer leave to do so.
What's next?

As Suntorians, we believe in Dreaming Big and Growing for Good. We take pride in our sustainability, diversity, equity, and inclusion initiatives, striving to grow responsibly and inclusively. If you are ready to unleash your spirit with Suntory Oceania, then please apply today.

We want our interview process to be as inclusive as possible. If you require any adjustments as part of the process, do not hesitate to let us know.

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.

#J-18808-Ljbffr

  • Equipment Specialist

    3 days ago

    Auckland, Auckland, New Zealand AB Equipment Full time

    About the RoleWe are seeking an experienced Equipment Specialist to join our team at Auckland Airport. As a key player in our parts division, you will be responsible for ensuring our customers receive the right equipment at the right time.Key Responsibilities:Inventory Management: Maintain accurate inventory levels and ensure timely delivery of equipment to...

  • Parts Coordinator

    3 days ago

    Auckland, Auckland, New Zealand AB Equipment Full time

    About the PositionWe are looking for a highly skilled Parts Coordinator to join our team at Auckland Airport. As a key member of our parts division, you will be responsible for managing inventory, providing customer support, and driving sales growth.Key Responsibilities:Inventory Management: Oversee the receipt, storage, and dispatch of equipment parts to...

  • Equipment Operations and Maintenance Technician

    4 days ago

    Auckland, Auckland, New Zealand Crown Equipment Limited (Nz) Full time

    The Crown Equipment Limited (NZ) team is looking for an enthusiastic individual with a passion for the automotive industry or mechanical aptitude to join our dynamic workshop team. As a key member of our team, you will contribute to delivering outstanding customer service and support, while enjoying a diverse and challenging work environment.Key...

  • Heavy Equipment Service Coordinator

    4 days ago

    Auckland, Auckland, New Zealand Crown Equipment Limited (Nz) Full time

    We are seeking a highly skilled and physically fit individual to fill the position of Workshop General Hand. This permanent full-time role requires someone who can work effectively in a fast-paced environment, providing exceptional customer service while ensuring the efficient operation of our workshops.Main ResponsibilitiesYour key responsibilities will...

  • Material Handling Equipment Technician

    1 day ago

    Auckland, Auckland, New Zealand Crown Equipment Full time

    About the RoleWe're seeking an experienced Material Handling Equipment Technician to join our team in Auckland. As a Service Technician, you'll be responsible for performing repairs and maintenance on a large fleet of forklifts for our customers across your assigned area. You'll work closely with our workshop team to ensure that all repairs are carried out...

  • Equipment Repair Professional

    3 days ago

    Auckland, Auckland, New Zealand AB Equipment Full time

    Role Overview:We are looking for an experienced Auto Electrician to join our team based at the Albany workshop.As a key member of our team, you will be responsible for assisting in the repair and maintenance of our customers' equipment, providing technical support and ensuring that all work is completed to the highest standard.Strong communication skills and...

  • Customer Support Expert

    3 days ago

    Auckland, Auckland, New Zealand AB Equipment Full time

    About the OpportunityWe are looking for a highly skilled Customer Support Expert to join our team at Auckland Airport. In this role, you will be responsible for providing exceptional customer support, advising customers on equipment selection and maintenance, and driving sales growth.Key Responsibilities:Customer Service: Respond to customer inquiries and...

  • Equipment Sales Coordinator

    1 day ago

    Auckland, Auckland, New Zealand Motion Full time

    Equipment Sales Coordinator | SulcoApply remote type On-Site locations Manukau, Auckland, New Zealand time type Full time posted on Posted 2 Days Ago job requisition id R24_0000037373Manukau locationMonday - Friday 8am-5pm (42.5 hours)Company benefits & unbeatable staff discountsGPC Asia PacificMovement is in our DNA.We are GPC Asia Pacific: one of the...

  • Equipment Sales Coordinator

    4 days ago

    Auckland, Auckland, New Zealand Motion Full time

    Equipment Sales Coordinator | SulcoApply remote type On-Site locations Manukau, Auckland, New Zealand time type Full time posted on Posted 2 Days Ago job requisition id R24_0000037373Manukau locationMonday - Friday 8am-5pm (42.5 hours)Company benefits & unbeatable staff discountsGPC Asia PacificMovement is in our DNA. We are GPC Asia Pacific: one of the...

  • Workshop Equipment Maintenance Specialist

    4 days ago

    Auckland, Auckland, New Zealand Crown Equipment Limited (Nz) Full time

    Crown Equipment Limited (NZ) is a renowned global material handling equipment company with over 40 years of success in the New Zealand market. The company has a widespread sales and service branch network across both North and South Island locations, with a strong brand presence supported by skilled staff, quality products, robust service and parts back-up,...

  • Equipment Logistics Coordinator

    5 days ago

    Auckland, Auckland, New Zealand Trane Technologies Full time

    Job OverviewWe are seeking a highly organized and detail-oriented individual to join our team as an Equipment Logistics Coordinator. In this role, you will be responsible for managing the stock and equipment quality control checks for our New Zealand business.Key ResponsibilitiesEnsure parts/equipment under inventory are properly organised, accurately...

  • Equipment Sales Coordinator Specialist

    1 day ago

    Auckland, Auckland, New Zealand Motion Full time

    About the Role:As a passionate advocate for the automotive industry, you will be responsible for providing exceptional customer service, administering all aspects of equipment sales, including pre-delivery inspection, coordinating sub-contractors for installations, and managing warranty administration.You will work closely with Repco & NAPA branches and...

  • HR Administrator and Payroll Specialist

    2 days ago

    Auckland, Auckland, New Zealand AB Equipment Full time

    About the RoleAB Equipment is seeking a highly organized and detail-oriented HR & Payroll Administrator to join their dynamic team. In this role, you will be responsible for providing exceptional support to the HR Business Partners and leaders of the organization.You will play a critical part in ensuring the timely and accurate processing of the weekly...

  • Human Resources Coordinator

    5 hours ago

    Auckland, Auckland, New Zealand Ab Equipment Full time

    Company Overview: Ab Equipment is a leading business in Material Handling, Construction, Forestry & Environmental equipment.About Us: Our company prides itself on fostering a collaborative and inclusive workplace where everyone's contributions are valued. We are dedicated to supporting each other and working together to achieve our goals.Job...

  • Heavy Equipment Service Coordinator

    2 days ago

    Auckland, Auckland, New Zealand Sg Fleet Full time

    **Fleet Maintenance Role**This position plays a critical role in ensuring the smooth operation of our fleet management services. As a Heavy Equipment Service Coordinator, you will be responsible for approving maintenance and repair requests from our service provider network.**Key Duties**Ensuring compliance with manufacturer guidelines and health and safety...

  • Transportation Coordinator

    4 hours ago

    Auckland, Auckland, New Zealand Precision Equipment NZ Full time

    We're BNT - one of NZ's leading automotive parts suppliers. Our goal is to deliver exceptional customer experiences through reliable and efficient logistics solutions. As a transportation coordinator, you'll play a vital role in ensuring our customers receive their orders on time and in perfect condition.About the OpportunityWe're looking for a professional...

  • Payroll Coordinator HR Admin Assistant

    2 days ago

    Auckland, Auckland, New Zealand AB Equipment Full time

    Key ResponsibilitiesProvide HR & Payroll Administration support to the HR Business Partners & leaders of the organisation.Effectively manage the weekly Payroll process & any allocated or requested support for monthly Payroll.E nsure administration is in line with employment legislation & maintaining accurate employee records.Assist with HR initiatives &...

  • Human Resources Coordinator

    5 hours ago

    Auckland, Auckland, New Zealand Ab Equipment Full time

    Company Overview: Ab Equipment is a leading business in Material Handling, Construction, Forestry & Environmental equipment.About the Role: We are seeking an experienced HR & Payroll Administrator to join our award-winning team. As a key member of our HR department, you will be responsible for providing high-quality support to our organization.Key...

  • Sales and Customer Support Specialist

    3 days ago

    Auckland, Auckland, New Zealand Crown Equipment Limited (Nz) Full time

    About Crown Equipment Limited (NZ)We are a family-owned business with over 75 years of experience in the equipment industry. With a global presence and a reputation for excellence, we pride ourselves on delivering exceptional customer service and innovative solutions. Our team members are the key to our success, and we are committed to supporting their...

  • Equipment Repair and Maintenance Expert

    1 day ago

    Auckland, Auckland, New Zealand Crown Equipment Full time

    Career Opportunities with Crown NZCrown NZ offers genuine career paths and development opportunities, with people staying for up to 25 years and enjoying a varied career. For those coming into the business at an entry-level, we're able to offer opportunities to start a career in trade and/or sales.As a Service Technician, you'll play a critical role in...