Director, Engineering

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts, cultural institutions, attractions and immersive experiences through a combination of modern technology, beautifully simple design, and the art of listening.

One of our core products, Ticketure, is a fast-growing Museum, Art Gallery and Attraction ticketing platform. In 2024 we issued more than 45M tickets for our clients and processed over $700M in ticket sales.

Our clients include institutions you have heard of such as the Guggenheim in New York, The Rock & Roll Hall of Fame and the Hoover Dam We are a cloud hosted multi-tenant platform with ticket buying and staff facing websites and an iOS POS. The Ticketure dev team, loosely based in Wellington, New Zealand, operates in an Agile, iterative learning environment, where teams have the flexibility to shape their own processes and drive innovation.

Ticketure is a product of TixTrack Inc, a US based ticketing and analytics company formed about 16 years ago. In addition to Ticketure, TixTrack has a ticketing platform, Nliven, designed for events requiring reserved seating and a SaaS revenue management product. TixTrack sold ~$2B worth of tickets on behalf of our customers in 2024. Nliven currently sells 5 of the top 8 shows on Broadway.

We are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. With a presence across the US, UK, and New Zealand, we are anticipating robust growth in 2025. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we "role".

About The Role

The Director, Engineering is a senior technical leader responsible for providing strategic direction, fostering engineering excellence, and leading leaders in building and delivering innovative user value in our Ticketure product. This role empowers engineering teams by setting the vision, driving process improvements, and ensuring alignment with overall company objectives. This position, reporting to the SVP, Engineering, collaborates closely with Product, Design, and other cross-functional leadership to develop reliable, scalable, and effective solutions.

This position is for full-time permanent employment in New Zealand and is fully remote. Candidates must be based in New Zealand, with a preference for those located in Wellington. Candidates must also be legally eligible to work in New Zealand.

About You

• You have proven experienceleading and mentoring engineering leaders infast-paced SaaS environments.
• You're committed to building inclusive, high-performing teams by fostering a culture of continuous learning, ownership, and innovation.
• You are comfortable collaborating withEngineering, Product, and Design, aligning technical direction with business goals to deliver meaningful customer value.
• You balance long-term strategic thinking with day-to-day initiatives, continuously improving processes and advocating for scalable, efficient, and agile development practices.

What You'll Do

• Lead, mentor, and grow the engineering leaders through regular one-on-ones, in-the-moment coaching, and goal-setting sessions, providing technical guidance to foster a culture of continuous improvement.
• Drive engineering excellence across the organization, fostering a culture of innovation, continuous improvement, and a high-performing engineering organization.
• Oversee the software development lifecycle, ensuring projects are delivered on time and within scope.
• Oversee engineering efforts across multiple teams, ensuring alignment with company goals and product roadmaps.
• Facilitate communication and collaboration between engineering teams, ensuring consistency in technical direction, and resolving cross-team dependencies.
• Support teams in shaping their own processes while maintaining consistency across engineering functions, ensuring teams can operate efficiently within an Agile, iterative learning environment.
• Partner with Product and Design teams to ensure engineering efforts align with company goals, deliver customer value, and contribute to the overall product strategy.
• Foster long-term thinking and creative solutions that enhance customer experiences and drive product success.
• Proactively identify opportunities for process improvements, automation, and optimization to enhance team effectiveness while maintaining high velocity, ownership, and accountability.
• Represent your engineering team in cross-functional projects and engage with other leaders and stakeholders to advocate for the team's needs and contributions.
• Stay current with technology trends and engineering best practices. Encourage the team to explore new methodologies and tools.
• Identify and recommend organizational changes to improve team effectiveness and overall productivity.
• Promote a culture of experimentation and iteration in the software development process, encouraging innovation and creative problem-solving.

What You'll BringMinimum Requirements

• Ten or more years of experience in software development, with at least six years of experience as an Engineering Manager or similar role, and a proven track record of leading engineering teams in a SaaS environment.
• Experience in leading and developing Engineering Managers or other leaders.
• Experience adapting development processes to align with customer needs and product goals.
• Experience leading high-performing engineering teams in an Agile, fast-paced environment.
• An accomplished manager, with a track record of mentoring engineers, driving career growth, and building a culture of technical excellence.
• Current coding experience is not required, but substantial prior experience in software development is essential.

Essential Skills

• Adept at prioritizing and managing multiple strategic initiatives in a dynamic environment.
• Excellent interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Exceptional organizational and time management skills.
• Proven leadership and mentoring abilities, empowering teams to take ownership and drive initiatives.
• Strong communication skills, with the ability to translate technical concepts for non-technical stakeholders.
• Advanced problem-solving and critical-thinking skills, with the ability to guide teams through complex challenges.

Tools You'll Use

• Slack
• Google Suite

What We Value

Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.

Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.

Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.

Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.

Our Commitment to Diversity

TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, gender, sexual orientation, gender identity or expression, religious or ethical belief, political opinion, employment status, or family status.

We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, and respected. We embrace the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.

What We Offer

• Annual bonus based on performance and company success
• Volunteer days off
• Working abroad opportunities
• Learning & development opportunities with company reimbursement for eligible educational expenses
• Annual Leave Accrual Ramp
• Flexible scheduling
• Remote work environment

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