Marketing and Customer Experience Officer

3 weeks ago

Auckland, Auckland, New Zealand Schindler Group Full time

Location: Auckland, Auckland, New Zealand
Job ID: 80578

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

In New Zealand, we employ over 150 people across our locations of Auckland, Hamilton, Wellington, Christchurch and Queenstown.

Join us as a

Marketing and Customer Experience Officer (Parental leave cover)

  • Location: Rosebank, Avondale
  • Duration: 12 months, full-time

We are seeking a talented individual for an exciting parental cover role (fixed-term position), offering a unique chance to lead and elevate our marketing, communications and customer experience initiatives while driving our customer experience strategy.

Key ResponsibilitiesMarketing:
  • Support sales with collateral
  • Localize and execute global campaigns
  • Work with sales to identify new opportunities in the market
  • Coordinate and develop reference project stories
  • Organize events, conferences, and manage merchandise
Communications:
  • Lead, plan and execute internal communications including newsletters, employee stories and internal events
  • Website management
  • Create impactful customer communications using HubSpot
  • Own social media plan
  • Demonstrate expertise and professionalism in managing crisis communications, ensuring transparency, accuracy, and effective stakeholder engagement
  • Partner with HR on engagement initiatives
Customer Experience (CX):
  • Work with Senior Leadership team on CX strategy and initiatives
  • Coordinate and deliver training programs to ensure operational continuity
  • Interpret survey data and develop action plans to enhance organisational effectiveness
Additional Highlights:
  • Collaborate with Global Branding and Communications
  • Work with Leadership team on strategic priorities and influence employees to join us on our journey
What You Bring
  • Experience: 6–8 years in marketing and customer experience management roles
  • Expertise: Strong understanding of marketing principles and customer experience strategies
  • Communication Skills: Exceptional verbal and written communication abilities
  • Proactive Mindset: A positive, "can-do" attitude to tackle challenges effectively
  • Leadership: Proven experience in leading teams and driving successful outcomes
  • Influence: Outstanding ability to inspire, influence, and motivate stakeholders
  • Customer Focus: Exceptional skills in building relationships, understanding customer needs, and delivering tailored solutions
What's in it for you?
  • Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
  • Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
  • Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.
  • Compensation & Benefits. Annual bonus, employee of the month & year recognition with rewards, long service recognition and reward program, social club.
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