AI Product Trainer

3 weeks ago

Wellington, Wellington, New Zealand Thomson Reuters Full time

Are you passionate about AI and looking for an exciting new opportunity? Thomson Reuters are on the lookout for an enthusiastic AI Product Trainer to join our AEM Customer Training Team. This role will be based in Wellington, New Zealand.

Working with our sales teams, this role will focus on developing and implementing strategies to drive product adoption and maximize usage, assist with onboarding and training our generative AI software and manage customer accounts to ensure that customer training needs are being met.

About The Role

In this opportunity as AI Product Trainer, you will:

  • Onboarding and training customers on our software, including developing customized training programs to service specific client needs.
  • Schedule regular client meetings to ensure customers training needs are being met, including offering customized training programs.
  • Provide support to customers by responding to research queries.
  • Communicate with internal departments including sales, product development, and commercial to provide customer feedback.
  • Develop long-term strategies to improve customer satisfaction and increase retention rates.
About You

You're a fit for the role of AI Product Trainer if your background includes:
  • A New Zealand law degree is essential and ideally worked in practice for 2+ years.
  • Ideally you have worked in legal technology.
  • You have experience with training and interacting with customers.
  • You are interested in learning about new technology and software.
  • You are personable, have a positive attitude, enjoy problem solving and helping customers.
  • You enjoy working on cross-functional teams and contributing to projects.
What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
  • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
  • Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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