Senior Advisor, Income Portfolio, Wellington
3 weeks ago
About us
The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
- Income Portfolio, Service Delivery, National Office, Wellington
- Permanent / Secondment / Fixed Term roles
We're seeking Senior Advisors to join our Income Portfolio within Service Delivery.
These roles provide a significant opportunity to contribute to the development of future state services for our clients; ensuring continuous improvement of our income support systems, making them easier to understand, and navigate - to provide fair, consistent, accurate and timely support to New Zealanders.
We are looking for people who are energetic, confident, driven to succeed, and have a practical approach to leading and supporting a broad range of exciting business work programmes.
You'll be part of a cross-functional, multi-disciplinary team, and you'll need to be highly collaborative with others from across the business, including the Delivery Lead, Director and wider stakeholders.
You'll be involved with different business groups, working to understand and identify their needs and lead solution focused options. We have a complex work programme, so you'll need to be able to provide high quality, clear advice on business needs in a range of areas.
You will be working as part of an Agile product delivery team. Experience in Agile would be valuable. Having the ability and proven experience to manage a wide range of relationships from the team right through to external stakeholders is expected.
Prior knowledge of our products and services, and the way we successfully deliver these for positive outcomes, combined with the experience and ability to quickly get up to speed with our work would be ideal.
This is a great opportunity to influence the way we develop and deliver products and services to support better outcomes for New Zealanders. This is a hands-on, exciting and fast-paced role, where you will utilise your coordinating, influencing, leadership and delivery skills to ensure changes are made on-time and within budget.
Key accountabilities include:
- Supporting Income Portfolio initiatives for MSD, ensuring alignment to the Ministry's overall strategic direction, to deliver improved client service and outcomes
- Leading concept development and supporting the delivery of initiatives, ensuring collaboration with key stakeholders and smooth implementation, which improves MSD's ability to deliver services to clients
- Monitoring and evaluating the progress of initiatives and reporting regularly on any identifiable opportunities/risks
- Prioritising and managing the portfolio work programme to support the strategic direction and outcomes of the portfolio
- Providing high quality advice and expertise within the Income Portfolio and to stakeholders
- Producing high quality written papers, visual A3s and business cases for audiences both internal and external to the Ministry to provide pertinent information and inform decision making
To succeed in this role, you will:
- have experience of working within diverse teams, ability to operate as a lead (senior advisor), to prioritise and support a wide-ranging work programme
- know how to provide advice and analysis of products and services within a complex service organisation and understand service design principles, best practices and standards (including client-centric and holistic design and co-creation)
- use and interpret analytics and insights to improve user experience and drive engagement.
- be a problem-solver, with natural attention to detail and a great team player
- have strong written skills across a wide range of documents to various levels of the organisation
- demonstrate proven experience of operating at a senior level, in a complex environment
Salary range: $102,533.00 - $124,402.00
How to apply
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Closing date: 6 April 2025
Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.
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