Business Analyst

1 week ago


Auckland, Auckland, New Zealand TSB New Zealand Full time

New Plymouth and Auckland are the preferred locations

Fixed term, full-time to January 2026

At TSB, you'll be part of a profit for purpose organisation, that empowers and enables you to be your best and make a positive difference for the people you work with, and the communities you are part of.

About the role

As a Business Analyst at TSB, you'll be responsible for working with stakeholders across the bank to analyse and document business requirements, business processes and customer journey maps. The role will range from mapping current and future state processes, to assisting with the development of initiatives that push the boundaries of where our business can go.

Who are you?

You will have proven success in delivering outcomes while working in cross-functional teams, and supporting Mission Owners with defining objectives, key results, roadmaps and solution requirements. Your experience with service design techniques and business process modelling will enable you to develop customer journey and business process maps to evaluate both current and future states. You will be a critical thinker with attention to detail while maintaining a holistic perspective to ensure you are both customer and delivery focused.

In this role, you can expect to:
  • Identify, create and facilitate business process design.
  • Support the elicitation and documentation of business, customer and technology requirements.
  • Act as a link between key business and technical teams.
  • Research and analyse data to assist with transformational business decisions.
We are looking for candidates who have:
  • 2+ years prior experience as a Business Analyst and / or 3+ years in Financial Services or Banking.
  • Good business process modelling skills with an understanding of BPMN.
  • Experience with BPM tool Signavio is an advantage.
  • Experience with service design techniques such as customer journey mapping.
What's in it for me?

At TSB, we're small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with. We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers. By working with us, you'll be a part of a profit for purpose organisation. We're 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi's transformational impact in our community. We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That's why we're committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.

If you are ready to get stuck in as part of a collaborative team where you're supported to be your best self…. Apply Now

Closing date for applications is 5.00 p.m., Tuesday 29th April 2025.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Analyst
  • Industries: Financial Services and Banking
#J-18808-Ljbffr
  • Business Analyst

    1 day ago


    Auckland, Auckland, New Zealand Tribe Group Full time

    Join a leading drinks company that's expanding its presence across New ZealandWe are looking for a talented Business Analyst to support their growth and play a crucial role in delivering key initiatives.Why Join Us?Our client is a well-known brand in the drinks industry, currently undergoing a technology modernisation.If you thrive in a dynamic environment...

  • Business Analyst

    6 days ago


    Auckland, Auckland, New Zealand Tribe Recruitment Full time

    Join a leading drinks company that's expanding its presence across New ZealandWe are looking for a talented Business Analyst to support their growth and play a crucial role in delivering key initiatives.Why Join Us?Our client is a well-known brand in the drinks industry, currently undergoing a technology modernisation.If you thrive in a dynamic environment...


  • Auckland, Auckland, New Zealand beBee Careers Full time

    We're seeking a highly skilled Business Insight Analyst to join our team. As a Business Insight Analyst, you will play a pivotal role in driving business growth by leveraging your ability to build deep vertical knowledge and work closely with various business functions.">Key ResponsibilitiesImplement and leverage best practice commercial insights & reporting...


  • Auckland, Auckland, New Zealand Talent Full time

    Business AnalystLocation: Auckland, NZ, Hybrid working environmentWe have paired with one of our enterprise clients who are looking for a Business Analyst on a permanent basis. We are considering candidates who have worked with Service Now, ITSM, case management or any transformation initiative related to customer assurance.Why You're specialYou have at...


  • Auckland, Auckland, New Zealand beBee Careers Full time

    Job Description:We are seeking a talented Senior Business Analyst to lead the articulation of needs, context, and rationale for complex IT, product, and compliance changes. The ideal candidate will enable balanced decision-making and ensure successful delivery of business value.The Senior Business Analyst will facilitate shared understanding of expected...


  • Auckland, Auckland, New Zealand Fred Recruitment Pte Ltd Full time

    Business Financial Analyst Job Summary:\We are seeking a highly skilled Business Financial Analyst to join our team. As a Business Financial Analyst, you will play a key role in providing financial analysis and recommendations to management. You will work closely with our Australian team, so excellent communication skills are essential.\Key...


  • Auckland, Auckland, New Zealand Randstad New Zealand Full time

    Senior Business Analyst - Funds ManagementJoin to apply for the Senior Business Analyst - Funds Management role at Randstad New ZealandSenior Business Analyst - Funds Management2 days ago Be among the first 25 applicantsJoin to apply for the Senior Business Analyst - Funds Management role at Randstad New ZealandGet AI-powered advice on this job and more...


  • Auckland, Auckland, New Zealand beBee Careers Full time

    Transform Insurance SolutionsWe are seeking an experienced Business Analyst to support a critical connectivity project within our General Insurance business. This role will focus on delivering value through strong business analysis practices in an Agile delivery environment, working closely with key stakeholders to understand business needs and define the...


  • Auckland, Auckland, New Zealand Cgr Services Full time

    NXT GIG is looking for a skilled Salesforce Business Analyst to join our team and help drive the successful implementation of Salesforce solutions.In this role, you will act as a bridge between business stakeholders and technical teams to ensure that all Salesforce projects align with organizational goals.You will analyze business processes, gather...

  • Business Analyst

    5 days ago


    Auckland, Auckland, New Zealand Vinci Construction France Full time

    We are currently seeking to employ a Business Analyst to join our Infrastructure Support Team at Omexom New Zealand based in beautiful Aotearoa.ResponsibilitiesCollaborate with stakeholders to gather and prioritise business requirements, ensuring alignment with business goals.Analyse current processes and workflows, identify inefficiencies, and propose...