Quality Assurance Engineer

4 weeks ago

Auckland, Auckland, New Zealand IDEXX Full time

With a robust multi year roadmap, IDEXX has invested heavily to grow Vello's team here in our Auckland R&D center of excellence. We're seeking a skilled

Quality Assurance Engineer, to play a vital role in ensuring the quality of Vello. In addition to utilizing your core quality analyst skills, you will collaborate with your team, take ownership of assigned tasks, and actively contribute to process improvements within the QA Team.

Introducing Vello

Launched in March 2024, Vello is a software solution that seamlessly connects veterinary practices and their clients (pet parents) through modern, digital tools. As the only pet owner engagement solution purpose-built for IDEXX practice management software, Vello enables veterinary practices using ezyVet, Neo, and Cornerstone software to communicate efficiently with pet owners in a single, easy-to-use system. With software-supported engagement across the life stages of a pet, pet owners become informed partners in care—supporting better health outcomes.

At launch Vello key features include:

  • Automated appointment reminders and confirmations that reduce no-shows and save valuable time for teams.
  • Health service reminders that inform pet owners of upcoming or past-due services, such as vaccinations or annual wellness visits.
  • Online scheduling that enables pet owners to conveniently request appointments directly from health service reminders or through the Vello software.
  • Pet owner mobile experience that eliminates the need for an application download, providing full digital access to pet health records, appointment information, prescription history, test results, and more, all from a mobile web browser.
  • Two-way texting that enables immediate connection with pet owners, automatically updating the patient record and communication log without character count limitations or extra fees.
  • Pre-appointment instructions that drive both visit and diagnostic compliance, including fecal or urine sample reminders, drop-off and pickup times, and recommended blood work.

If you want to work with real purpose, solving key challenges in the animal health industry with innovative cloud software, this is the opportunity for you

Where you'll play
  • Build & execute test approaches and tests that are well crafted and fit for purpose.
  • Participate in team ceremonies (e.g. sprint planning, stand-ups, retro, reviews, design workshops, walkthroughs etc.)
  • Identify and enable test standards, methods and relevant tools to ensure test coverage that meets desired customer outcomes.
  • Working collaboratively with your team, promoting good testing practices and providing consistent feedback on areas and opportunities for improvement.
  • Promote a care for quality within the product, collaborating with the wider QA practice.
  • Interact with team to determine quality parameters and boundaries based on customer outcome.
  • Learn to diagnose and resolve system glitches (bugs)
  • Contribute to the maintenance of the Vello framework, existing code structure, and the cloud environment
  • Constantly monitoring the Vello cloud environment and assist in the 100% uptime goal
  • Contribute to all front line BAU process and aid in further improving the process
What you'll need:
  • 3+ years' experience as a QA or Test Practitioner
  • Proven experience with different software testing techniques across all test levels, technical layers and in enterprise-wide systems
  • Experience with principles and practices related to cloud technologies.
  • Demonstrated understanding of the disciplines of Quality Assurance, Test Engineering and designing for testability.
  • Contributing to QA planning an strategy.
  • Strong knowledge and experience of Agile / Scrum practices and ceremonies.
  • API Technical-test capability
What you can expect from us:
  • Structured onboarding, induction, ongoing training and transparent performance driven professional development
  • Rewarding salary packages including lucrative incentive schemes for all
  • Continuous L&D (both internal and externally)
  • Great tech kit for both work and personal use
  • Hybrid working with a great office space to collaborate - including a gym and a roof top
  • Coffee + snacks + catered lunches at least twice a week
  • Animal friendly office
  • Career pathways that will take you places if you are willing and able
Why IDEXX:


We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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