Current jobs related to Sea Logistics Customer Care Manager - Wellington, Wellington - Kuehne Nagel

  • Customer Service Director

    5 days ago

    Wellington, Wellington, New Zealand MC Admin Group Full time

    Customer Service ManagerWe're seeking a highly motivated and customer-focused individual to join our team in Wellington as a Customer Service Manager.The ideal candidate will have at least 3 years of customer service experience or a relevant certificate, and will be responsible for:The Role:Providing after-sales support and servicesMaintaining functional...

  • Customer Service Director

    6 days ago

    Wellington, Wellington, New Zealand MC Admin Group Full time

    Customer Service ManagerWe're seeking a highly motivated and customer-focused individual to join our team in Wellington as a Customer Service Manager.The ideal candidate will have at least 3 years of customer service experience or a relevant certificate, and will be responsible for:The Role:Providing exceptional after-sales support and servicesMaintaining...

  • IT Procurement Specialist

    4 days ago

    Wellington, Wellington, New Zealand TwoTicks Full time

    About the OpportunityOur client, a leading provider of IT products to government and corporate clients, is seeking a skilled and detail-oriented individual to join their procurement team.The successful candidate will be responsible for providing procurement and logistics services, ensuring the timely and accurate processing of orders, and maintaining...

  • Procurement Specialist

    4 days ago

    Wellington, Wellington, New Zealand TwoTicks Full time

    About the OpportunityOur client, a leading provider of IT products to government and corporate clients, is seeking a skilled procurement specialist to join their team. As a key member of the procurement team, you will be responsible for providing procurement and logistics services to ensure the timely delivery of IT products to customers.Key...

  • Orders Coordinator

    6 days ago

    Wellington, Wellington, New Zealand TwoTicks Full time

    About the OpportunityOur client, a leading provider of IT products to government and corporate clients, is seeking a detail-oriented individual to join their procurement team. With a strong focus on customer service and professionalism, this role offers a unique opportunity to be part of a high-performing team.Role DescriptionYou will be responsible for...

  • Store Manager

    6 days ago

    Wellington, Wellington, New Zealand JHK FOODS LTD & KIYA FOODS LTD Full time

    Job Title: Store ManagerWe are seeking a highly skilled and experienced Store Manager to oversee the smooth operation of our retail store. As a Store Manager, you will be responsible for ensuring that our store runs efficiently, effectively, and provides an exceptional customer experience.Key Responsibilities:Oversee the daily operations of the store,...

  • Duty Manager

    6 days ago

    Wellington, Wellington, New Zealand Picton Pizza And Kebab Full time

    Picton Pizza And Kebab Job OpportunityWe are seeking a highly skilled and experienced Duty Manager to join our team at Picton Pizza And Kebab. As a key member of our management team, you will be responsible for ensuring the smooth operation of our stores, providing exceptional customer service, and leading a team of staff to achieve our business goals.Key...

  • Store Manager

    5 days ago

    Wellington, Wellington, New Zealand JHK FOODS LTD & KIYA FOODS LTD Full time

    Job Title: Store ManagerAt JHK FOODS LTD & KIYA FOODS LTD, we are seeking a highly skilled and experienced Store Manager to oversee the smooth operation of our business.Key Responsibilities:Ensure the efficient management of store operations, including inventory management, stock control, and cash handling.Liaise with suppliers to maintain a stable supply...

  • Restaurant Operations Manager

    5 days ago

    Wellington, Wellington, New Zealand Picton Pizza And Kebab Full time

    About the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at Picton Pizza And Kebab. As a key member of our management team, you will be responsible for ensuring the smooth operation of our store, providing exceptional customer service, and leading a team of staff to achieve our business objectives.Key ResponsibilitiesStore...

  • Duty Manager

    5 days ago

    Wellington, Wellington, New Zealand 108 Retail Limited Full time

    Job DescriptionAs a Duty Manager at 108 Retail Limited, you will be responsible for overseeing the daily operations of our store, ensuring that all duties are performed to the highest standards.Key Responsibilities:Food Preparation: Prepare and cook HELL products to brand quality and quantity standards.Customer Service: Serve customers promptly, politely,...

  • Retail Store Manager

    6 days ago

    Wellington, Wellington, New Zealand KV Patel Limited Full time

    Job Title: Retail ManagerThis is an exciting opportunity to join KV Patel Limited as a Retail Manager, where you will play a key role in driving sales and customer satisfaction in our Mena's Convenience Store.Key Responsibilities:Oversee the day-to-day operations of the store, ensuring smooth functioning and exceptional customer service.Develop and implement...

  • Retail Store Manager

    5 days ago

    Wellington, Wellington, New Zealand KV Patel Limited Full time

    Job OpportunityThis is an exciting opportunity to contribute to the success of KV Patel Limited, a dynamic and friendly team that values excellence, success, and people. As a Retail Manager, you will play a key role in leading a diverse team and driving sales and profitability in our Mena's Convenience Store.Key ResponsibilitiesOversee the day-to-day...

  • Senior Technical Account Manager

    6 days ago

    Wellington, Wellington, New Zealand Red Hat New Zealand Limited Full time

    About the RoleWe are seeking an experienced Technical Account Manager to join our team in Wellington, New Zealand. As a Technical Account Manager, you will work closely with our customers to provide technical guidance and support for our Red Hat Open Shift Platform and Red Hat Enterprise Linux solutions.Key ResponsibilitiesDevelop relationships with key...

  • Restaurant Operations Manager

    4 days ago

    Wellington, Wellington, New Zealand Somtum Thai Limited Full time

    Main Responsibilities:Deliver exceptional dining experiences for customers by providing a pleasant and engaging atmosphere.Recruit, select, train, and develop a high-performing team to achieve restaurant objectives.Develop and implement strategic plans to drive restaurant operations, productivity, and quality.Maintain high customer service standards, resolve...

  • Restaurant Operations Manager

    2 days ago

    Wellington, Wellington, New Zealand Somtum Thai Limited Full time

    Main Responsibilities:Deliver exceptional customer experiences by providing a pleasant and engaging dining atmosphere.Lead restaurant human resource initiatives by recruiting, training, and developing employees to meet business objectives.Drive restaurant operational success through strategic planning, performance reviews, and implementing quality...

  • Project Manager Position

    6 days ago

    Wellington, Wellington, New Zealand Construction And Technical Recruitment Full time

    Join Our Team as a Project ManagerWe are seeking a highly skilled and experienced Project Manager to join our team at Construction and Technical Recruitment. As a Project Manager, you will be responsible for leading and managing projects from start to finish, ensuring they are completed on time, within budget, and to the required quality standards.Key...

  • Regional Profit Protection Manager

    1 month ago

    Wellington, Wellington, New Zealand Warehouse Group Full time

    Company DescriptionFlexible role – regular travel requiredVariety – no two days the same working with NZ's largest retailerSupportive and positive team environmentThe Warehouse Group is a kiwi household name and we proudly recognise the role we play in communities throughout NZ. We want people in our team who are up for the challenge to commit to helping...

  • Civil Labourer

    4 days ago

    Wellington, Wellington, New Zealand Remarkable People Full time

    About the RoleWe are seeking qualified and experienced Civil Labourers to join our team. As a Civil Labourer, you will be responsible for supporting Machine Operators, digging, concrete, and asphalt work.Key ResponsibilitiesSupporting Machine OperatorsDigging, concrete, and asphalt workProviding excellent customer serviceRequirementsA great attitude and...

  • Paramedic

    1 month ago

    Wellington, Wellington, New Zealand Kinetic Recruitment Full time

    Fantastic salary and benefits package.Reputable organisation.Based in the vibrant city of Wellington About the Company: The company provides primary and community health services to a diverse population through a strong network of general practices across the Wellington region. We work closely with local and national health organizations to offer exceptional...

  • Qualified Electricians

    2 months ago

    Wellington, Wellington, New Zealand Adecco NZ Full time

    Our clients are seeking experienced, Qualified Electricians to be responsible for performing skilled electrical work in the maintenance, installation, alteration and repair of electrical equipment, systems and fixtures. You will adhere to NZ electrical standards at all times.Duties and ResponsibilitiesReading and understanding technical blueprints and...

Sea Logistics Customer Care Manager

3 months ago

Wellington, Wellington, New Zealand Kuehne Nagel Full time
We are looking for a Customer Care Location (CCL) Manager to lead a team of Logistics Specialists based in Wellington. Your Role Reporting into the National Sea Logistics Customer Care Manager (based in Auckland) with a dotted reporting line to the National Air Logistics Customer Care Manager (based in Auckland), the successful candidate will be well versed in both Sea & Air Logistics Operations.

The CCL Manager puts the customer at the forefront of everything they do, through understanding our customer's problems, building strong relationships and effectively identifying ways we can improve our service to our customers. The role will have approximately 4 direct reports so a passion for leading, motivating and developing a team is essential Your Responsibilities
  • Driving and supporting your team to deliver customer excellence alongside the Sales and Operations Teams
  • Leading, motivating and coaching your team – creating strong team morale by being open, responsive and approachable
  • Managing the performance and development of your team, through performance reviews and ongoing development conversations
  • Ensuring customer satisfaction and retention
  • Being the point of escalation for your team, providing solutions and coaching through problems
  • Determining specific service requirements and guiding customers on the end-to-end freight forwarding process, including regulatory requirements and documentation
  • Identifying and pursuing opportunities to up-sell and deliver value add services
  • Building long term and effective relationships with internal & external stakeholders
Your Skills and Experiences
  • A minimum of five years logistics experience – with in depth exposure to Sea Logistics operations
  • Previous experience leading and coaching team members is highly advantageous; the desire and passion to lead people is essential
  • Experience in complaint escalation and the ability to transfer this skill to your team
  • Ability to think outside the square, solve problems and remain calm under pressure
  • Strong organisational skills including the ability to prioritise tasks, effective time management and a high level of accuracy
  • Excellent communication skills, both written and verbal
  • Impeccable interpersonal skills and the ability to collaborate positively and constructively with multiple stakeholders


    Why work for us?

    As well as a competitive remuneration structure, we offer benefits such as fully subsidised Health Insurance for you and your immediate family, as well as flexible working arrangements, access to EAP services and a multitude of learning and development opportunities.

    *Please note - we will only accept applications from those with current NZ working rights and will only contact those
    who have been shortlisted to the next stage of the recruitment process.

    With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.

    As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.