Groups, Meetings

2 weeks ago

Taupo, Waikato, New Zealand Hilton Lake Taupo Full time
Events Manager

Hilton is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. As an Events Manager, you will play a key role in delivering exceptional guest experiences and driving business growth.

Job Summary

The Events Manager is responsible for the successful handling of groups involving 10 or more guestrooms. This role ensures effective communication with clients and efficient coordination with departments concerned, under the general guidance and supervision of the Director of Banquet Sales.

Key Responsibilities
  • Liaise closely with the Sales team to propose the best deal when handling leads and inquiries, converting them to confirmed events.
  • Prepare proposals and contracts for leads, addressing inquiries received from Sales Managers.
  • Follow through from negotiation until departure for events assigned.
  • Liaise with clients to finalize details and provide professional advice on set-ups and planning of events.
  • Practice up-selling at all opportunities to maximize revenue.
  • Ensure effective communication with clients and internal departments.
  • Responsible for disseminating groups-related information to other departments.
  • Maintain close coordination with respective departments on organizers' requirements and last-minute event requirements.
  • Be visible to organizers and clients during their event/group dates and monitor guest satisfaction.
  • Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to our clients.
  • Regularly review master account postings to ensure postings are correctly done.
  • Review bills with organizers regularly to eliminate adjustments needed on final invoices.
  • Maintain close communication with concerned Sales Managers during the process.
  • Involve concerned Sales Managers during post-event meetings and post-event follow-ups.
  • Verify total charges and layout of invoices prepared by the Accounts team and send out to organizers.
  • Obtain feedback from clients and follow through with necessary actions.
  • Refer leads and send event profile information to relevant sister hotels.
  • Maintain the active event profile database and group chart.
  • Establish and maintain files of major accounts, assisting the Director of Banquet Sales in maintaining the accounts management system.
  • Establish good working relationships with internal and external customers.
  • Actively participate in achieving departmental goals that contribute to marketing budget.
  • Closely monitor account revenue and business production.
  • Provide feedback on market trends and keep updated with client relationships and overall business goals.
  • Assist the Director of Banquet Sales in forecasting group room nights and banquet revenue.
  • Arrange relationship-building visitations when necessary.
  • Cross-sell other Hilton hotels.
  • Handle inquiries for re-booking of business and new leads when Sales Managers are not available.
  • Closely communicate with concerned Sales Managers regarding the progress of negotiation processes.
  • Conduct site inspections for potential clients when Banquet Sales Managers/Coordinators are not available.
  • Attend regular communication meetings with operations staff to update on event details.
  • Ensure effective and close communication within the department and other departments.
  • Maintain timely and responsive communication with clients.
  • Liaise with the Food & Beverage department to ensure hotel hygiene and food safety control standards are maintained.
  • Project a hospitable service atmosphere at all times in the hospitality business.
Requirements
  • University graduate.
  • Minimum 3 years of experience in a similar capacity with international chain hotels.
  • Excellent command of written and spoken English to meet business needs.
  • Good team player and able to manage by example.
  • Good communication, interpersonal, presentation, and organizational skills.
  • Hotel sales experience and hotel database.
  • Able to work under pressure and deal with stressful situations during busy periods.
  • Familiar with local market and good at marketing trend analysis.

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