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Rental Operations Agent

3 months ago

Wellington, Wellington, New Zealand Avis Budget Group Full time
We are looking for help at our counters to serve our valued customers. Based at the busy Wellington Airport and feeling the pulse of the city as travellers come and go - you will enjoy the excitement of people taking their journeys


We operate 7 days a week, on a rotating roster so there will be a requirement for you to work early mornings (from 7 am), afternoons, nights (until 10 pm) and weekends as required.


About the role:


From our customer counter you will greet and interact with customers, market products and services and complete rental transactions, contracts, and bookings.

You will also assist with general customer inquiries and finding resolutions to queries.


To ensure our customers always get the best experience, you will also be required to inspect vehicles for damages and cleanliness.


  • Key responsibilities will include: _
  • Establishing customer car rental needs by actively listening
  • Review in detail our various add on's and services as to determine what may best suit the customer.
  • Communicate rental procedures and guidelines effectively.
  • Complete rental bookings in a timely, efficient, and accurate manner
  • Answering customer questions and inquiries

What we are looking for:

  • Full, clean, valid class 1 driver's licence is essential for this role.
  • Previous experience within retail, hospitality, customer service, sales, or similar roles
  • Ability to work in a fastpaced environment while delivery exceptional customer service.
  • Comfortable learning and using various computer systems / handheld devices to accurately input rental information (training will be provided)
  • Ability to follow procedures and adhere to company guidelines and standards.

What's on offer:

- $23.70 per hour plus increase your earnings with our sales incentive scheme.

  • Uniform and parking provided.
  • Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
  • Full training provided to help you achieve your goals & reach your potential.
  • Employee discounts on car rental across Avis Budget Group and our partners
  • A ccess to discounts and offers from retailers and big brands.

About Avis Budget Group
We don't just rent cars. We're changing the way people move.

Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.


With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Wellington

Wellington

New Zealand