Cyber Defence Team Leader
2 weeks ago
The Cyber Defence Team Leader's primary goal is to support our people in delivering exceptional client outcomes by representing, advocating, and developing our teams.
Improve and manage the delivery of exceptional client outcomes through.
- Effective coordination of Cyber Defence's activities and tasks
- Maximise 1st contact resolution rates
- Build and maintain strong client advocacy
- Proactively maintain and improve service quality
- Ensure proactive response to incidents
- Facilitate rapid restoration of services within Service Level Agreement's
- Ensure all actions taken are recorded appropriately within ticketing system
- Provide effective Incident Control
- Minimise missed commitments and / or financial service level penalties
- Keep the client informed at all times
Growth Mind Set:
- you are adaptable and open to change and learning, as well as sharing knowledge and experience.
Collaborative Ownership:
- you take ownership of your own actions and collaborate well with others across a diverse group of people.
Passionate about Client Success:
- you do what you say you will do, when you said you would do it and you challenge for better outcomes.
- Reference #
- 976 Posted on
- 01 Sep 202 Closes on
- 08 Sep 202 Location(s)
- Christchurch City
- Expertise
- Management, Security, Team Leaders
- Job level(s)
- Experienced, Management
- Work type(s)
- Permanent fulltime
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