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Service Delivery Supervisor

4 months ago

Manukau, Auckland, New Zealand NZ Bus Full time

Permanent, full time role based in Auckland CBD

Be part of our operations team

Grow your career at NZ BUS
Why work for NZ Bus?

  • Travel on all our buses for free with a staff bus pass
  • Free onsite parking
  • Discounted Health Insurance
  • Great Career Progression
  • Work with New Zealand's largest urban public transport business
  • Full Time, Permanent role with weekly pay.
  • Experience in leadership/supervision and great at building rapport.
  • Highly organised & selfmotivated
  • Excellent communication, writing and reporting skills.
  • Confident operating computer systems including MS Word and MS Excel.

About the role:


The Service Delivery Supervisor role is responsible for time and attendance (sign on) and coverage of vacant duties as well as driver performance, serving our operations counter.


The Service Delivery Supervisor is required to take a supportive role in driving improvement across their business unit, performance across the key areas of Punctuality & Reliability, Customer Service, and Health & Safety and cost control.

This will include working with peers across NZ Bus.


An important aspect of the role is management of a team of operators, involving effective two-way communication, undertaking staff appraisals, managing performance, and leading disciplinary procedures.

You'll be providing essential support to the Service Delivery Manager and General Manager-Service Delivery in meeting organisational objectives.

The nature of this role requires operational coverage across the week.

You may be asked to work any 5 out of 7 days; this may include nights, weekends and/or public holidays.

This is based at our
City (CBD) depot.

Applications close at 12.00pm on Friday 3 of February 2023.