Casual Customer Service Representative

2 weeks ago

Palmerston North, Manawatu-Wanganui, New Zealand Westpac New Zealand Full time
Customer Service Representative (Casual) Whanganui

  • Supporting our Whanganui branch
  • Casual contract
  • Develop your career with Westpac

Mō te Tūranga - About the role:
We are driven to ignite financial possibilities for our customers, communities and for the whole country.

As the Customer Service Representative, you will support our valued customers with their banking needs, including but not limited to, online banking queries, assisting with bank card queries, and general banking enquires such as bank statements.

You will be the first point of contact for our face-to-face customers that enter the branch and will provide a refreshing and positive experience every time.

You will also support the bank to grow business by identifying customer needs and referring them to the appropriate people to assist with their financial requirements.


We are looking for someone who is versatile, enjoys working in a team environment whose aim is to work hard and enjoy themselves while doing it.

So, come join us on a casual basis and be part of these exciting times in banking.


Our customer base is diverse and so are the people who work at Westpac, so people from all walks of life are encouraged to apply.

Your attitude and passion are as important to us as your experience. We'll support and teach you banking. And you'll join a great team who know how to have fun as well as work hard.

Nā tāu rourou - What you'll bring?

  • 2+ years of solid administration and customer service experience
  • Prior banking (or similar industry) experience preferred
  • A genuine desire to help people and willing to go the extra mile
  • Great communication skills and highly organised with immaculate attention to detail
  • Tech savvy able to assist our customers with our digital platforms
  • You have a smart approach to problemsolving, and a knack for uncovering your customers' unexpressed needs.
Ko mātou tēnei | Our Organisation

At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac - it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self.

We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive.

And it all starts with you

The people of Aotearoa, New Zealand hail from many cultures and backgrounds.

At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential.

Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers.

It starts with us - we believe that when we care deeply and do our best for our people, they'll do their best for our customers.

We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities - your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:
26 February 2024

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