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Euc Specialist

4 months ago

Wellington, Wellington, New Zealand Carecone Full time
Supporting clients with I.T issues in a timely and professional manner. Ensuring SLAs and customer service standard are met

  • Managing IOS and Android devices like mobile phones and IPADS through Microsoft Intune
  • Active Directory skills and experience
  • Performing Server health checks and group policy administration
  • Azure Active directory administration in cloud
  • Incidents, service requests and change management using BMC Remedy force tool
  • Knowledge on ITSM Platform
  • Timely and professional follow up on all calls, Quick identification, and control of high priority issues
  • Troubleshooting MS Office 2016 and Office 365 issues
  • O365 Mailbox, distribution list and shared mailbox creations
  • Troubleshooting outlook issue
  • Managing hardware and software CMDB
  • Coordinating with vendors to troubleshoot issues
  • Providing on call and onsite support
  • Troubleshooting Network, VPN and Switches related issues
  • Manage user accounts, assembling desks for new users and depart users. Performing desk moves as per requirement
  • Providing support to VIP users
  • Experience in diagnosing and supporting AV systems like Polycom
  • Excellent troubleshooting, multitasking, problem solving and time management skills
  • Experience on Toshiba, Dell, Microsoft Surface, Lenovo, HP and MAC laptops
  • Reimaging the laptops
  • Working on Windows 10, 8 and 7 machines and troubleshooting the issues
  • Microsoft System Center 2016 Virtual Machine Manager support and administration
  • Providing support for OneDrive, SharePoint, Microsoft Teams
  • Provide Tier 1 and Tier 2 support to customers. Develop, maintain, and manage relationships with customers
  • Strong Windows Server / Active Directory skills and experience (Win 2012 GPO, DNS, DHCP)
  • Providing remote support through Phone and other tools like (RDP, Team Viewer and Skype for Business)
  • Troubleshooting Network issues (LAN, Wi-Fi issues)
  • Monitoring security patch updates
  • Good Handson knowledge on Compliance and security pertaining to patching windows

Job Type:
Subcontract

Schedule:

  • 8 hour shift