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Financial Crime Analyst

2 months ago


Manukau, Auckland, New Zealand Westpac Full time

Financial Crime Analyst (Part time) - EOI

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AUC11554

Expressions of interest, Westpac Financial Crime, Britomart Auckland

Mō te Tūranga | About the Role


You will be responsible for the review of incoming Fraud and AML/ CFT alerts, assessing and taking action on them.

Your role will involve the daily management of these alerts, so the ability to manage and prioritise across competing service level agreements and compliance obligations is a must.


Growing to become an expert in this field, you'll utilise this expertise to educate and assist our customers and colleagues across the board.

Analysing and compiling information to identify fraud patterns, or activity that may be of concern under the AML/ CFT Act and allowing us to take appropriate action to mitigate the monetary loss for our customers and for the bank.

You will be working with customers who may have had been impacted by fraud, discussing their case to gauge the details of any compromise, and providing them with preventative tips for the future.

You'll have a strong focus on customer service and be empathetic and professional when educating internal and external customers.

Hours :
Part time - Weekends 8am-4pm, 8 hrs per shift Sat/ Sun (2 days per week)


Nā tāu rourou | What will you bring?

  • Strong customer service and retention focused experience
  • Confident user of MS Office and general computer skills
  • Analytical skills to determine items of importance/ significance from system reports
  • Banking Product knowledge preferred
  • You will be able to gather accurate information from your customers in an efficient and effective way
  • You have built outstanding relationships with your customers
  • You will have sound analytical skills to determine items of importance/ significance from system reports
  • The understanding of AML/ CFT requirements is preferred
  • You will need to be a fast learner, able to look outside the square and move with an ever changing environment
  • High level of customer service and attention to detail
  • Ideally you'll have previous banking experience and customer service experience (call centre or frontline customer experience is an advantage)
  • Ability to quickly analyse information and make decisions


As our team operates 24/ 7, having flexibility to cover additional shifts or hours as and when required either on a rostered or adhoc basis would be an advantageous.


Westpac Hei Wāhi Mahi | Working at Westpac


At Westpac, our mission is to have Aotearoa New Zealand's best professionals, to be recognised as a place where talent is developed to its fullest potential and where aspiring and current employees see Westpac as one of THE places to work.

Along with this, we offer a range of benefits including:

  • 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
  • Additional purchased leave options up to 4 weeks per year
  • Banking benefits, insurance discounts
  • Career growth we promote internal capability; we have programmes that recognise star performers
  • Generous parental leave and top up government paid parental leave
  • School holiday subsidy help you balance work and family during school holiday
  • Environmental and community care programmes

Ko mātou tēnei | Our Organisation
At Westpac New Zealand, our purpose Working in partnership to build a fairer and stronger New Zealand for Westpac people, customers and communities - Together Greater

What makes us unique are the people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac - it says, double you. Because we're a place that values, rewards and recognises individuality. After 160 years of making New Zealand greater, our purpose remains the same - to help New Zealanders succeed.

Our greatness comes from our difference, which is why we aspire to create a workplace where you can bring your whole self, your true self, and your best self.

We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive.

And it all starts with you

  • The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities your attitude and passion are as important to us as your experience, qualifications and capabilities._
Mahi tahi tātou, kaha ake tātou | Together Greater

Job:
Fraud Officer/Investigator

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