IT Technician

2 weeks ago

Manukau, Auckland, New Zealand Think Concepts Full time
We are growing our team

Are you looking for a new opportunity?

The company
Think Concepts provides IT support, cloud services, and managed IT services for small to medium-sized businesses.

Based in a hip Auckland office on East Street, we're a tight-knit team who are passionate about what we do.

You will enjoy a competitive remuneration package, which includes a base salary and uncapped sales and performance bonuses, paid monthly.

Our unique bonus and commission structure enables Consultants to build out an impressive portfolio of client relationships, over time, and exceed their OTE year after year.

If you're motivated to learn and work hard, opportunities for advancement abound.

Many members of our team have moved up over the years:

a Technician is now the company's Technical Lead and our CEO began as our Marketing Coordinator Our turnover is low - our average length of service is 4.5 years - because we all genuinely love working here.

Our 2023 employee satisfaction score (eNPS) is 67, well above industry averages.

We welcome pets and nurture people, striving to help our employees reach their full potential, and have fun while doing it.


The role
As a Technician you will have a variety of responsibilities including:

  • Technical work, both remote on the helpdesk and onsite with customers.
  • Project management and implementation.
  • Some technical presales consulting.

About you

  • You enjoy explaining technical concepts, simply, to nontechnical people.
  • You're helpful and willing to take the time to explain to customers what they need to know to make the best technology decisions for their business.
  • You build rapport and foster relationships naturally, because you're a great communicator.
  • You set realistic expectations and can be relied on to deliver and communicate clearly.

Must have skills and experience

  • 12 years minimum experience in the IT industry.
  • Excellent verbal and written communication skills.
  • IT troubleshooting and diagnostic skills.
  • Experience in customer service.
  • Experience in small to medium business IT environments.
  • Microsoft Windows familiarity.
  • NZ full driver's license, with a clean record.

Nice to have IT knowledge or experience, with an interest to learn more about

  • Managed services.
  • Networking routers, switches, wireless, VPN and internet.
  • Microsoft Windows Server.
  • Microsoft Office suite
  • Microsoft 365 administration, Exchange, Sharepoint, Teams.
  • Cloud experience with Azure and/or AWS.
  • Telephony, PABX and/or SIP/VoIP.
  • Physical infrastructure, patching and cabling.
  • VMware and/or Hyper-V.
  • Windows 10/11 Desktop Support/Troubleshooting.
  • MacOS Support/Troubleshooting.

What's on offer
- $55K - $60K Base Salary - depending on skills and experience.

  • Achievable sales targets (OTE) of ~[$15k]/annum with an attractive uncapped commission structure including ongoings.
  • Regular team product and technical training sessions.
  • Support for professional development, to add technical qualifications and certifications to your skillset.
  • The opportunity to step up into a senior level role in the future, with career development opportunities.
  • A supportive team culture where we have Monday breakfasts, social outings, and a familyfriendly Christmas event.
  • Free lunch Pick whatever you would like to have on hand, and we will put it on our grocery order.
  • The opportunity to bring your pet to work.
**How to apply

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