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Service Delivery Supervisor
4 months ago
Reference:
Alsco Fresh & Clean is a multi-national company with a well-recognized brand profile. Our business includes managed first response rental services, managed washroom services, specialist cleaning, supplies, and consumables.
Based in our Kingsland office, we are seeking a reliable and customer-focused Service Delivery Supervisor to lead a team of 7 professional and motivated technicians.
What We Offer:
- A competitive remuneration package of circa $78.5k per annum.
- Early start/early finish work hours from 7 am to 3.30 pm, Monday to Friday.
- Seize opportunities for career advancement within a global company.
- Benefit from ongoing training, mentoring, and support for personal and professional growth.
Role Responsibilities:
- Manage the complete process of installations, relocations, repairs, and removals, including planning, scheduling, allocation, and administration.
- Ensure 100% completion of deep cleans routes daily.
- Manage Ecosafe Parts Washer servicing, repairs, and maintenance and ensure 100% route completion daily.
- Implement catchup plans for absences, leave, etc and cover staff duties as required.
- Resolve customer complaints within 24 hours.
- Oversee vehicle maintenance, repairs, COF and WOF.
- Oversee daily, weekly, monthly vehicle reports and conduct monthly audits of fleet vehicles.
- Conduct daily staff debriefs, hold weekly team meetings and record minutes.
- Consistently reinforce HS&E practices.
- Report and investigate work accidents, near misses and injuries.
- Provide leadership, coaching, and support for team members.
- Cultivate and maintain a positive work environment where staff are motivated to succeed.
Requirements:
- You must have a full and clean driver's license.
- You must pass a full preemployment medical, including drug and alcohol screening.
- You must be legally entitled to work in New Zealand.
