Reservations Supervisor
4 months ago
Manukau, Auckland, New Zealand
Millennium Hotels and Resorts
Full time
Auckland City, New ZealandReference:
Organised. Precise. Energetic? If you are ready for the next step in your hospitality career, this could be your moment.
Let's get Social Be part of the fabulous M Social Hotel.
M Social has undeniably, the best location in Auckland CBD. The hotel has been designed to maximize social synergies for those who live, work and play nearby.
M Social Auckland caters to a mind-set and not a particular age group. It is a unique experience for the style conscious modern traveler with a dynamic design to provide a seamless transition from business to pleasure.
That's where you come in.
About the role
Are you a quick learner and experienced in using 'Opera' software? If so, this could be the role for you
M Social Hotel Auckland is looking for an experienced and committed person to join our Reservations team.
Key Responsibilities:
- Timely and efficient communication with internal and external clients
- Making FIT bookings
- Assist with new employee training and ongoing interdepartment training
- Prepare and update various key revenue and tracking reports
- Prepare and distribute proposals, contracts and proforma invoices
- Conduct site inspections with clients
- Assisting Reservations Team in both Group Reservations and the Reservations Manager as required
- Responds to all guest FIT reservations requests & executes courteous, prompt and accurate service at all times
- Understand and enforce company credit policies and ensure billing instructions, routing instructions and payment methods are applied to the reservations
Skills and Experience:
- Proven experience in a reservations hotel role
- Excellent interpersonal skills and a great telephone manner
- A high level of computer literacy
- Excellent written and verbal communication skills
- Selfmotivated and target driven
- Attention to detail
- Experience with Opera or similar system is preferred
We will look after you with full time 40 hours per week, a friendly team and the prestige of being part of one of NZ's leading hotel brands.
Applications Close: 18 Apr 2023