IT Support

Freelance Work:

It means you will work for your own like a self-employed and you will get paid only for the hours OR days' you work on the customer's site.

KEY DUTIES/RESPONSIBILITIES:

As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.

• Provide technical support as point of contact for IT for the site.
• Enduser desktop, laptops, office IT with smart hand support for network and servers.
• Installation support for various software on end user systems and servers when required
• New users onboarding preparing IT assets and tools.
• Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
• Executive / VIP support.
• Coordination and remote hand support to backend team for Network & server smart hand support.
• IP phone, Video conference support, Level 1 Multifunction Printers support.
• Supporting midrange servers.
• Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.
• Handing tickets on ServiceNow or similar ticketing system.
• Troubleshooting VPN.
• Applicationsupport with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
• Troubleshooting MS Windows 10.
• Troubleshooting MS Office 365 issues for endusers.
• Office IT Asset Management.
• Coordinate external vendors when engaged for support.
• Work independently and coordinate inhouse IT projects.
• Engineer should manage most of their time around activities involving BAUs
• SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP's and Runbooks for global team use
• Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning
• Should be leading the project support team
• Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Coordination

Additional

Technical sound + Good In Management as well, should be a leader

AND English should be good so that he can communicate to other people out of country

Just wanted to ensure that he's aware that the job profile is for a Sr. Position. (Team Leader).

Team leader for Indonesia and the second to go to person for Oceania cluster.

He must be proactive working with business users to understand business support needs, follow through providing extreme customer service experience.

Must be agile and fast in action in fast phase environment, and excellent communicator with users and IT team members.

Good English communication skillsets beside local language at Indonesia.

Must be hands-on and technical strong providing support End User computing devices, networking and server technologies.

Able to work with diverse multi cultures and MNC environment.

Job Type:
Part-time

Schedule:

• Day shift

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