Trainee Dispatchers

Mō tēnei tūranga - About the role: Do you have what it takes to answer 111 emergency calls and non-emergency requests? Do you thrive while multi-tasking under pressure and operating several computer-based systems simultaneously? Fire and Emergency New Zealand has three emergency Communications Centres based in Christchurch (Southern), Wellington (Central), and Auckland (Northern). The primary role of the Centres is to act as the first point of contact for the public with Fire and Emergency New Zealand. Are you interested in working within a national, dynamic, interactive team gathering information for responding crews so they are prepared on arrival at incidents? Are you keen to have a job where no two days are the same, where you can make a difference and proudly wear the uniform?Then join a vibrant and energised group of highly trained professionals dedicated to making a positive difference to communities in New Zealand. We want to hear from you if you seek permanent full-time employment with career growth and advancement potential.
Fire and Emergency New Zealand - protecting and preserving lives, property and the environment.

• Eightday roster, two 12hour day shifts, then two 12hour night shifts followed by four days off
• Six weeks of training followed by intensive mentoring and support, NZQA qualifications

The training salary is $60, 512.12, increasing to $72,614.54 upon successfully completing training and assessment (usually within 12 months).The role commences with an induction day on Friday 2 August 2024, followed by a training course commencing from Monday 5 August 2024.

The first week of training will be held at the Fire and Emergency New Zealand National Training Centre in Rotorua, followed by three weeks training at the Central Communications Centre in Wellington.

Ko tāu nā ki tēnei tūranga - What you'll bring to the role

• Good geographic knowledge of New Zealand
• Proven ability to work constructively and cooperatively within a team environment.
• Touch type quickly and accurately while listening to callers (45wpm minimum)
• Have empathy with callers who may be distressed
• Control stressful situations in a calm and concise manner
• Dispatch and maintain communications with multiple resources at incidents
• Perform a variety of support duties related to emergency and nonemergency events
• Have a high degree of situational awareness
• Work a variety of rostered shifts, including days, nights, weekends and public holidays

Dispatchers operate in a 24/7 Emergency Service environment.

Working in a small, close-knit team, your primary responsibility will be receiving emergency 111 and non-emergency calls and dispatching appropriate Fire and Emergency responses.

You will have daily contact with a wide range of people, including members of the public, firefighters, other emergency services and government agencies.

We seek Dispatchers to join our Communication Centres in Wellington, Auckland and Christchurch. These are full-time permanent positions and include the opportunity for paid overtime after initial training and assessment.

Ko wai mātou? - Who we are: Fire and Emergency New Zealand is a Crown Entity established on 1 July 2017 under the Fire and Emergency New Zealand Act 2017.

The role of our new organisation is to reduce unwanted fires, respond to structural and vegetation fires and other emergencies, including motor vehicle crashes, medical emergencies, hazardous substance-related incidents and natural disasters, and support increased community resilience.

Our vision is to build stronger communities and protect what matters most to the people within them. We are proud to be recognised as New Zealand's most trusted public sector agency.

Our values reflect what our people believe is core to who we are and the organisation we aspire to be:

• We Do the Right Thing
• Kia Tika
• We Serve and Support
• Manaakitanga
• We Are Better Together
• Whanaungatanga
• We Strive to Improve
• Auahatanga.

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