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Transport Officer

2 months ago

Manukau, Auckland, New Zealand Auckland Transport Full time
Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities.

Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland.


We are on a journey and working to shape our organisation through an ambitious transformation programme providing for more effective and efficient AT.


Delivering Auckland's transport solution on such a mammoth scale is no mean feat and we need a talented team to ensure we are up to this task.


Te Whiwhinga mahi | The opportunity


In our Transport space at Auckland Transport, we are passionate about connecting people and communities and working collaboratively to ensure the comfort and safety of Aucklanders on our public transport network.

As a Transport Officer no day is the same.

You'll work across rail, bus, ferry and key interchanges, work outside and be physically active, and connect with a diverse group of customers.

Sound fun? Wait there's more

You'll also:

  • Be a champion for equality on our public transport network
  • Help customers board and disembark our transport vehicles and navigate the transport network
  • Be part of an excellent detailed induction program and full coaching to fully assist in developing your techniques, combining empathy and people skills to educate. Offering our customer a safe transport experience
  • Prevent and/or minimise accidents, incidents, conflicts or harm events
  • Actively engage and educate about fare evasion

_ Shift work details:
_


40 hours a week, Monday to Friday, alternating one week on morning shifts and the next week on afternoon shifts.

You will also work one weekend a month.

  • Morning shifts: _6am 2:30pm, 6:20am 2:50pm, 6:30am 3pm
  • Afternoon shifts: _12:50pm 9:20pm, 1:10pm 9:40pm, 1:30pm 10pm

Ko koe tēnei | About you

We are looking for people who:

  • Have high empathy, people skills and are willing to listen and work to understand our customers
  • Have a passion for making a difference
  • Thrive off work being varied and challenging
  • Have clear and confident communication skills
  • Love to work outdoors and are physically fit
  • Have the ability to connect with diverse groups
  • Are able to remain calm in challenging situations
  • Have great customer service experience

_ If you are successful you will _

  • Begin your journey with six weeks of comprehensive training to become a warranted officer
  • Start on a base salary of $58,500 which will increase once training has concluded and as you gain more experience in the role
  • Get additional allowances of a meal and tea break for every shift
  • Work on a rotating sevenday roster, shift details mentioned above
  • Be provided with a fully fitted uniform and have lots of opportunity for growth and development

Ko wai mātou | About us


At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences.

Our values are more than just words - they are integral to everything we do.

Manaakitanga:

  • We care,
    Tiakitanga
  • Safe with us,
    Whanaungatanga
  • We connect,
    Auahatanga:
  • Better, bolder, together.

In addition, we also offer:

  • Investment in your professional development and training
  • Opportunity for greater leadership and accountability
  • Paid parental and partner leave
  • Study assistance
  • Health and Wellbeing benefits
  • Professional memberships

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