Service Technician
2 weeks ago
About Demant:
Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them.
For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people's health and hearing.
In every aspect, from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active and engaged.
A growing business in intelligent audio solutions for gaming and office communication is also a significant part of the Group.
The Demant Group operates in a global market with companies in more than 30 countries, employs approx. 17,500 people globally. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.Main Duties and Responsibilities:
- Service Technician is responsible for repairing custom and stand (off the shelf) hearing instrument and accessories.
- Performing service activities on products received from the customers including diagnosis, programming, cleaning and repairing devices, creating service quotes for outofwarranty repairs, generating and or updating records of performed activities in service documentation and in ERP system.
- Supporting Operations employees in processing service orders incl. mail opening, order entry, logout of the system, preparing shipments.
To be considered for this role you will need to possess the following:
- Good understanding of hearing aids and related accessories technology and standards (desired).
- Previous experience in Operations (production or service) or Hearing Care retail (desired)
- Strong dexterity (handson) skills.
- Strong soldering skills.
- General understanding of electronic diagrams, technical data sheets and work instructions
What's in it for you:
- Permanent, fulltime employment
- Location: Demant Wellington Office
- Be a part of stable, fastgrowing global business that is a world leading provider for hearing healthcare solutions.
- Discount on Demant hearing devices for employees and family members.
- MyRewards program a program that offers discounts to more than 300 retailers and services across Australia and New Zealand.
- Wellbeing centre an online platform that offers a countless number of online workouts, meditations, nutritional and financial advice everything you need to live a healthier and happier life
- Employee Assistance Program
- Birthday and Christmas gifts
Our Values:
Demant is proud to have a diverse and inclusive culture that acknowledges and respects our employees.
We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.
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