The Hermitage

At the Hermitage Hotel, our guests choose to stay with us because of the unique location, amazing views, and the excellent service throughout their stay.

At Aoraki / Mount Cook Alpine Village Ltd, we offer more than just a place to stay - we offer a lifestyle and an experience.

Our team chooses to work with us because of the unique lifestyle in a remote location, adventure on your doorstep, and being part of an excellent team, a community, and a family.

As the Restaurant Manager you will be responsible for managing and overseeing the day-to-day operations of any Food & Beverage outlets at the Hermitage Hotel.

• Ensuring all facilities and equipment are operated and maintained to a level that meets company and statutory standards and that the future of the company's capital investment in protected
• Effectively leading any F&B Outlet assigned by the Food and Beverage Manager
• Delegating to the floor team on daily duties and extra tasks along with directly supervising the team so that all tasks are completed correctly
• Engaging with customers to assess their satisfaction with meals and service and document this on the daily managers' report
• Planning and constructing all schedules that directly relate to your specific outlet in deputy (Schedule management program). Within a timeline set by the F&B Manager
• To recruit, induct and develop all team members in accordance with company guidelines
• Delivering a high standard of customer service to all internal and external guests and encourages the team to do the same
• Completing daily sales and management reports in line with company policy
• Working closely with senior chefs to ensure cohesion of service
• Making guest reservations, greet guests, and assist with taking orders as required
• Maintaining stock of food and beverage items to ensure continuity of service
• Jumping feet first into the day and helping wherever is needed.
• Ready to assist long hours when required and this may also include being rostered to shift work.

• While experience within Food and Beverage environment is required, we provide training to ensure you're kept up to speed with our products, services, standards, and expectations
• Qualifications in Hospitality is considered.
• Possess the Four C's committed, courageous, capable, and confident
• In love with the outdoors and adapted to remote living
• A cando attitude and a willingness to learn
• Friendly, outgoing, and professional, with excellent communication skills
• Flexible and adaptable, and able to change with the ever evolving market
• A strong desire to strive for excellence
• Ability to work with grace under pressure and stress

• Accommodation, including Wi-Fi and power
• Minimum of 30 hour per week, pay range is from $28.18 to $31.50
• Free access to all activities offered by the Hermitage Hotel, along with generous discounts on food and beverage, available from your first day on the job
• Live and work in Aoraki/Mt Cook National Park
• Discounted hotel accommodation for Friends and Family
• Stunning surroundings and unparalleled views a short and remarkable commute to work
• Opportunities to grow, develop and upskill, along with working in other departments to broaden your experience