Porter Valet
4 months ago
As a Porter / Valet, you will serve on the Guest Services and Front Office Teams to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and assistance throughout the hotel.
What will I be doing?
As a Porter/Valet, you will provide consistently-delivered exceptional customer service to Guests, especially as service affects the transferring and storing of luggage and guests vehicles.
- Welcome Guests on arrival and offer a warm farewell upon their departure
- Assist guests queries during their stay
- Manage Guest luggage and vehicles
- Show guests to their rooms and explain the amenities and emergency procedures
- Receive and deliver mail and messages for the hotel and Guests
- Maintain current information on all hotel services as well as external locations, attractions, and landmarks in the hotel vicinity
- Provide support to the Concierge as required
- Project a professional manner with an emphasis on hospitality and Guest service
- Knowledgeable about the Auckland area and sightseeing's
What are we looking for?
Porter / Valet serving Hilton brands are always working on behalf of our Guests and working with other Team Members.
- Excellent personal presentation
- Strong communication skills
- Energetic and enthusiastic
- Attentive to detail
- Full New Zealand Drivers License [internationally approved]
- Available weekends
- MUST be eligible to work in New Zealand
- Previous experience in similar role
- Previous experience working within a hotel
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all