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The Hermitage

2 months ago

Aoraki Mount Cook, New Zealand Trojan Holdings Ltd Full time

Our guests choose to stay with the iconic Hermitage Hotel because of the unique location, amazing views, and the excellent service throughout their stay.

Our team choose to work with us because of the unique lifestyle, adventure on the doorstep, and being part of an excellent team, a community, and a family.

We offer more than just a place to stay - we offer an experience.


Each of our food and beverage outlets offers a different experience for our guests, but regardless of what outlet you are based for for the day, you'll be the face of our dining experience ensuring that our guests enjoy everything we have to offer.


What your day will look like

  • Providing exceptional service through your knowledge and passion for our products and standard procedures
  • Handling guest inquiries, taking accurate bookings, and ensuring accurate orders for guests
  • Ensuring the dining areas are ready prior to opening and throughout service
  • Using our PointofSale system, ensuring accurate transactions and data entry
  • Maintaining stock of food and beverage items to ensure continuity of service
  • Ensuring the presentation of our restaurants and dining are always kept to a high level
  • Working alongside the kitchen team to maintain a cohesive service
  • Jumping feet first into the day and helping wherever needed

What you will bring to the role

  • Flexibility to work rotating shifts, including weekends and public holidays
  • Effective communication skills, both written and verbal

Qualifications and skills required:

  • An eye for cleanliness, organization, and presentation
  • Has experience or knowledge in guest service, doing inventory, handling POS system
  • Willingness to learn and possesses a "can do" attitude
  • Ability to work with grace under pressure
  • Flexibility to work rotating shifts, including weekends and public holidays
  • Effective communication skills, both written and verbal

The Benefits

  • Accommodation, including Wi-Fi and power
  • Free access to all activities offered by the Hermitage Hotel, along with generous discounts on food and beverage, available from your first day on the job
  • Discounted hotel accommodation for Friends and Family
  • Stunning surroundings and unparalleled views a short and remarkable commute to work
  • Opportunities to grow, develop and upskill, along with working in other departments to broaden your experience
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