Technical Service Advisor Trucks

2 weeks ago


Manukau, Auckland, New Zealand Kings Recruitment Full time
Dynamic and inclusive work culture - supportive, friendly, and fun team

  • Handy Manukau location
  • Great money and Benefits

About the Role:


Reporting to the Service Manager, this is a fantastic opportunity to join a highly successful, after sales service, workshop with a fun team of experts.


On their behalf we are on the hunt for an experienced Service Advisor, or Diesel Tech wanting off the tools Working with New Zealand's three leading Truck brands, you will be
THE most important link between their customers, service, and parts department, ensuring an exceptional customer experience is delivered each and every time.


Duties:

  • Scheduling customer service repair orders, obtaining a clear brief from the customer as to any issues and providing technical advice.
  • Keep a close eye on the progress through the service department.
  • Document warranties
  • Preparing invoices and closing allocated repairs
  • Be transparent and honest with the customer with estimated completion times and provide updates as required.
  • Ensuring the customers' expectations are exceeded throughout the experience.
  • Providing support to other departments
  • Assisting Workshop Manager resolve any customer related concerns.

About You:

  • Previous Service Advising experience or Mechanical experience very highly regarded.
  • Truck Licenses Ideal
  • High level of commitment to customer service
  • Knowledge of automotive vehicles and/or parts
  • Strong communication skills, written, over the phone and in person.
  • The ability to work in a team environment.
  • Ability to multitask.

About the Company

With more than 30 years within the New Zealand market our client offers some of the most reliable and economical trucks, tippers and curtainsiders available.

They are a household name and leader in their field providing seamless sales and support for operators across a wide range of industries.

TechServAdv - MY - June 2023

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