Hilti Store Customer Service Representative

2 weeks ago

Christchurch, Canterbury, New Zealand HILTI Full time

What's the role?:


As a Hilti Store representative, you'll look after our retail site, serving local clients ranging from sole traders to large construction projects.

It's a busy, hands-on role, where you'll demonstrate our products and advise customers on the most innovative and cost-efficient solutions for their needs.

You'll have broad product knowledge across the complete Hilti catalogue, which opens lots of career options for the future.

As well as serving customers, you'll also carry out day-to-day processes such as entering orders, receiving goods, accepting payments, dispatch and managing inventory.


Who is Hilti?:

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future.

Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes.

Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?:


As a Hilti Store representative, you'll look after our retail site, serving local clients ranging from sole traders to large construction projects.

It's a busy, hands-on role, where you'll demonstrate our products and advise customers on the most innovative and cost-efficient solutions for their needs.

You'll have broad product knowledge across the complete Hilti catalogue, which opens lots of career options for the future.

As well as serving customers, you'll also carry out day-to-day processes such as entering orders, receiving goods, accepting payments, dispatch and managing inventory.

If you're new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.

With some 30,000 people in more than 120 countries, which we're looking to expand, we're a great place for you to show us your worth, step up to new challenges and grow your career.


What do we offer?:

We really value our people and we've worked hard to develop a reward package that reflects this.

Some of our benefits include:

  • Genuine career advancement (more than 80% of all leadership roles are filled internally
  • Competitive salary
  • Life Insurance cover
  • Private Health Insurance and Employee Assistance Programme
  • Paid birthday leave
  • Paid leave to work on charitable projects
  • Wellness subsidy to support an activity for your physical or mental health

What you need is:

  • Strong communication and interpersonal skills
  • An excellent sales manner, ideally with sales experience
  • A desire to move into fieldbased Account Management
  • A head for both business and technology
  • A proactive personality and drive to succeed
  • Ability to develop loyal customer relationships

Why should you apply?:


We have an excellent mix of people and some of our best team members joined us with no industry experience.

So, if you've never worked in construction, that's fine with us. Success at Hilti is down to teamwork and ability, no matter what your background

If we're impressed with your CV, we'll invite you for an interview and introduce you to the team.

Our commitment to Diversity, Equity & Inclusion:
Hilti New Zealand is committed to creating a fair and respectful working climate for all employees, suppliers, and partners.

We promote equal treatment of all employees or potential employees irrespective of ethnic origin, colour, sexual orientation, nationality, religion, belief, disability, age, gender, maternity, marital or civil partnership or any other characteristic.

Our zero tolerance approach to discrimination is outlined in our Code of Conduct, and we strive to maintain a culture of inclusivity.

We perform at our best in a caring and inclusive culture that creates enthusiastic customers and building a better future.


E ū ana a Hilti New Zealand ki te hanga i te āhuatanga mahi tōkeke me te whakaute mō te katoa o ngā kaimahi, kaiwhakarato, me ngā hoa kamupene.

E whakatairanga ana mātou i te mana ōrite o ngā kaimahi katoa, o ērā rānei e rapu mahi ana me mātou, ahakoa te mātāwaka, te tae o te kiri, te aronga hōkaka, te iwi tūturu, te hāhi, te whakapono, te hauātanga, te pakeke, te ira tangata, te hapūtanga, te hononga mārena, ā-ture rānei, tētahi atu āhuatanga rānei.

Kua whakarāpopotohia tā mātou kore rata rawa ki te whakatoihara i tā mātou Tikanga Whanonga, ka mutu, e ngana tonu ana mātou te whakarite i te ahurea kauawhi.

Ki te mahi tātou i tētahi taiao atawhai me te kauawhi tērā ka hanga i ngā kiritaki whakamiha me te anamata pai ake, ka tino papai rawa ā tātou mahi.

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