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Transport Officer

2 months ago

Manukau, Auckland, New Zealand Auckland Transport Full time

Te Whiwhinga mahi | The opportunity


In our Transport space at Auckland Transport, we are passionate about connecting people and communities and working collaboratively to ensure the comfort and safety of Aucklanders on our public transport network.

As a Transport Officer no day is the same.

You'll work across rail, bus, ferry and key interchanges, work outside and be physically active, and connect with a diverse group of customers.

Sound fun? Wait there's more

You'll also:

  • Be a champion for equality on our public transport network
  • Help customers board and disembark our transport vehicles and navigate the transport network
  • Be part of an excellent detailed induction program and full coaching to fully assist in developing your techniques, combining empathy and people skills to educate. Offering our customer a safe transport experience
  • Prevent and/or minimise accidents, incidents, conflicts or harm events
  • Actively engage and educate about fare evasion

Ko koe tēnei | About you

We are looking for people who:

  • Have high empathy, people skills and are willing to listen and work to understand our customers
  • Have a passion for making a difference
  • Thrive off work being varied and challenging
  • Have clear and confident communication skills
  • Love to work outdoors and are physically fit
  • Have the ability to connect with diverse groups
  • Are able to remain calm in challenging situations
  • Have great customer service experience
  • Strong safety focus

_ If you are successful you will _

  • Begin your journey with six weeks of comprehensive training to become a warranted officer.
  • Start on a base salary of $58,500 which will increase once training has concluded and as you gain more experience in the role.
  • Get additional allowances of a meal and tea break for every shift.
  • Work on a rotating sevenday roster. See the bottom of the advert for more details on the shifts.
  • Be provided with a fully fitted uniform and have lots of opportunity for growth and development

Ko wai mātou | About us


AT is also committed to creating a diverse and inclusive workplace where people come first, we feel safe, respected, valued and supported, regardless of, and embracing our differences - Tiakitanga.

This role works to a set roster cycle that enjoys a balance between work and home life across a 24/7 operation to support public transport services.


Shift work details


40 hours a week, Monday to Friday, alternating one week on morning shifts and the next week on afternoon shifts.


You will also work one weekend a month.

  • Morning shifts_
6am - 2:30pm

6:10am - 2:40pm

  • Afternoon shifts_
1:10pm - 9:40pm

1:30pm - 10pm

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