IT Systems Engineer

2 weeks ago

Christchurch, Canterbury, New Zealand HIND Management Full time

About The Role - Te mahi
We are looking for an experienced
IT Systems Engineer to join us on a full-time permanent basis in Christchurch.

Your work will support our hotel teams across New Zealand and report to the IT Infrastructure Manager based in Hind Management's Auckland support office.

This role is an exciting opportunity for someone with IT Support / Helpdesk experience looking to grow their career with lots of exposure to projects in a well-supported environment.


To succeed in this role you will be customer-oriented and cool-tempered, have good technical knowledge and ability to communicate effectively to understand problems and explain solutions.

Providing prompt technical assistance on systems, responding to intermediate technical issues offering practical solutions.

The goal is to create value for your internal customers, allowing our teams to continue delivering a seamless guest experience.


Responsibilities | Ngā haepapa:

  • Serve as the first point of contact for internal team members seeking technical assistance within Hind Managed sites.
  • Take ownership of IT issues, and ensure delivery excellence in customer service
  • Provide IT support (remote and onsite) and resolve technical issues
  • Travel from time to time outside the region as required for project work.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Followup and update customer status and information
  • Identify and suggest possible improvements on procedures and or products
  • Report to IT Infrastructure manager at Head office

Who We Are | Ko Wai Mātou
Hind Management builds, operates and manages high-performing hotels, restaurant, and spa businesses. Our mission is simple, we strive to be industry leaders in social and environmental responsibility.

Through Kaitiakitanga and sustainable travel, we care for and protect Aotearoa's unique environment for generations to come.

We do the right thing and we have built our businesses on a foundation of honesty and integrity.

Our portfolio of brands are some of the most accessible in New Zealand, this comes from Hind Management's belief in empathy, understanding and accommodating differences.

We work together, we are connected on so many levels. family, business, community, local, and global.

From the simplest of goals - putting a smile on our guests' faces - to dealing with challenges on a global scale, we can only achieve it if we work together.


Requirements:

About you | Ko koe tēnei
Qualifications & Experiences

  • Must hold IT Certification such as COMPTIA A+, COMPTIA Network+ (or similar)
  • 23 years experience Desktop & Network Support : Active Directory, Exchange basics, help desk technician, IT support role or similar, hotel environment a bonus
  • Experience working with cabling and patch panels is essential.
  • Solid experience with LAN and WAN networks; including networking tasks involving VLANs, Routing, DHCP, DNS
  • Knowledge setting up IOS, Android Smartphones and Tablets
  • Knowledge & experience on wireless networks; maintenance and troubleshooting wifi connectivity issues.
  • Knowledge of Service Management and Operations processes is desirable
  • Knowledge on AV systems & experience in incident, problem and change management processes
Person Specification

  • Good time management, strong analytical and problemsolving skills
  • Ability to work autonomously and remotely at times.
  • Proven ability to work across teams, and build and maintain effective relationships
  • Proficiency in English with excellent communication skills (phone, interpersonally and written
  • Ability to multitask and prioritize, work to deadlines, and remain composed under pressure

Benefits

_ He kura te tangata - We are all valued_

  • Various Health Benefits
  • Life Cover, Digital Will, access to Best Doctors
- qualifying period

  • Excellent reward & recognition programs
  • Long service and anniversary perks
  • Staff, Friends & Family rates within our Hotel, Restaurant & Spa network
  • Paid training provided, and individual Employee Development Plan
  • Training towards NZQA qualifications and our very own digital learning platform Hind Academy.

We are proud to promote diversity, inclusion and belonging within our workplace and ensure an equitable selection process for all. Our values are based on caring, working together, and doing the right thing. We are passionate about our people and encourage people from diverse backgrounds to apply. We are Diversity Works, Pride Pledge and Accessibility Tick members.

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