Service Desk Analyst: Expression of Interest

2 weeks ago


Auckland, Auckland, New Zealand Randstad Full time

Express your interest today and let us showcase your skills to land you the perfect opportunity.

Why Partner with Us?

  • Exclusive Access: Be the first to hear about positions across various industries.
  • Expert Coaching: Receive personalised interview preparation and career guidance to confidently showcase your strengths.
  • Market Exposure: We leverage our extensive network to connect you with the most relevant companies seeking exceptional leaders.
  • Career Progression: We're invested in your growth and partner with you to find the ideal opportunity to propel your career forward.

Position overview:

As a Service Desk Analyst, you will play a crucial role in ensuring the smooth and efficient operation of any office. Your responsibilities may include but are not limited to:

  • Respond to user inquiries via phone, email, or chat, ensuring clear and professional communication.
  • Record, classify, and track incidents and service requests using a ticketing system.
  • Help with password resets, account unlocks, and basic software installations.
  • Provide initial support for software, hardware, network issues, and application problems.

About you:

  • Strong communication and interpersonal skills
  • Prior experience within Service desk
  • Ability to prioritise tasks and meet deadlines effectively.
  • Basic understanding of computer systems, networks, and common software applications.
  • Ability to quickly identify issues and apply standard solutions.
  • Proficient in managing multiple tasks and prioritizing work.

Does this sound like you? Hit that Apply button. If you have any further questions please do not hesitate to contact me via email on

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Help desk, Service Desk Analyst

qualifications

  • None required

education

Secondary School/High School


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