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Manager Employee Experience
3 months ago
- Wellington based
- An opportunity to really make a difference to our staff and their moments that matter
In 2021 our People and Capability group went through a significant transformation process which resulted in an uplift in the investment in our people whilst challenging us to consider different ways of working.
Out of this transformation our Employee Experience team was created, and we are now looking for an experienced systems thinking leader to come on board and lead our Wellington based team.
In late 2021 we rolled out a digital platform for our staff to access several HR and Pay related key people requests and services.
The intent is for us to continue to build on this platform, both from a new build and continuous improvement perspective and our dedicated Employee Experience team is central to this.
As our Manager Employee Experience your focus will be on the end-to-end employee experience. You will also support and drive the continuous development and improvement of all our people systems related processes.We are currently part way through phase 2 of our HR Service Improvement Project and together with a team of project resources, your combined efforts will ensure that key deliverables on this project are met.
This role is an exciting opportunity to continuously shift the way we work as we look to free up time spent on day-to-day transactional tasks that distract our amazing staff across the country from being able to focus on what matters most.
Key to success in this role will be your ability to:
- Support strategic improvement plans using a system's thinking approach.
- Understand demand on People & Capability services, understanding failure and value, while ensuring that we have clear plans for implementing continuous improvement.
- Work alongside leadership and governance teams to prioritise improvement based on highest need
- Create and maintain employee experience journey maps across the moments that matter for our workforce
- Triage, qualify and allocate work to the team to ensure that our customer needs are met and opportunities to improve our systems and processes are captured and capitalised on
- Work alongside a number of different teams within Ara Poutama Aotearoa such as finance, IT and Digital team to share thinking, test ideas and assess possibilities
- Provide strong leadership and direction to the team while supporting a culture of operational and service excellence
- Have experience or open to learning the agile way of working, and regularly review the project backlogs with the project team to ensure alignment with business priorities.
- Ability to take in different perspectives and find common ground between various stakeholders to progress things in a timely manner.
If you are a proven and driven systems thinking leader, with a passion for continuous improvement and you feel that our values align to yours then this could be the perfect next step in your career.
This role is a great opportunity to allow you to showcase your ability to articulate complex problems and turn them into achievable solutions while using your strong communication and influencing skills.
Taking a collaborative and consultative approach to, at times, complex issues will be critical as will be your ability to take an initiative and think both creatively and laterally.
Utu ā-tau | SalaryRange is 85% - 120%, with a midpoint of $129,519.00, please note, appointment and remuneration will reflect skills and experience relevant to the role.
Ko wai mātou | About usAra Poutama Aotearoa is a name that has been gifted to us and is our commitment to improving the oranga and safety of the people, whānau, and that of the communities we serve across the motu.
If you would like to have an initial discussion, please feel free to contact Director People Operations, Deirdre Monaghan onApplication closing date is Thursday 13th April.
