4Star+ Hotel F&B Supervisor

2 weeks ago


Auckland, Auckland, New Zealand Jetpark Full time

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JetPark Hotel Auckland Airport is a four star plus hotel 5 minutes from Auckland International Airport. We love creating an experience of genuine hospitality, care, and excellent service for guests. Along with 221 guest rooms we have an award winning restaurant, 2 bars and large conference center plus a café so this role will bring you lots of variety day-to-day

We are seeking a passionate 'hands-on' supervisor who loves showing off the art of true food and beverage service to our guests and is a brilliant trainer. You will assist the F&B Manager to lead the F&B team, ensuring a high standard of service, training staff, coordinating and directing the service times, and helping the restaurant and conference facilities to optimize revenue.

To be successful in this role:

  • You have proven experience in all things F&B, with at least 1-2 years' experience held in a supervisory role.
  • You have strong technical skills in restaurant and bar service, barista skills, stock control, have trained junior staff, and are able to implement new processes and systems.
  • You have outstanding customer service skills including guest complaint resolution and you can wow our guests with your great personality
  • Attention to detail with an organized and methodical approach to your work - this is a busy role and plenty of "multi-tasking" is required.
  • You are a confident leader, have initiative and a good problem solver.
  • Can contribute innovative ideas with a drive for continuous improvement.
  • You are willing to learn our hotel POS and PMS systems.
  • You have excellent communication skills, a professional manner and are great at selling and up-selling.
  • You are passionate about hospitality and find joy in bringing a smile to each and every guest.
  • You are willing to work for 5 rostered shifts per week, including weekends, day and evening shifts. Alternatively we are open to applicants who only want part-time work.
  • Only those legally allowed to work in New Zealand need apply. This position cannot be used if you require an Accredited Employer Work Visa.

We offer a NZ owned business where you are not just another staff member, you will have an opportunity to express your inner hospitality genius, enjoy free car parking, a uniform (with dry-cleaning), staff meals, on-going learning and development, many staff incentives and rewards, and a great team This is a good opportunity to make your mark

If interested, please submit a Cover Letter and CV to Sonja Herrmann, Group HR Manager.

Please visit our website for more information about the hotel and our great team –

Your application will include the following questions:

Do you have experience using point of sale (POS) software?

Which of the following statements best describes your right to work in New Zealand?

How many years' experience do you have as a Food and Beverage Supervisor?

What's your expected hourly rate?

Do you hold a current New Zealand General Managers certificate?

How much notice are you required to give your current employer?

How many years' experience do you have as a Conference and Events Supervisor?

Do you have professional experience providing silver service?

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