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Community Team Manager

3 months ago

Wellington, Wellington, New Zealand PikPok Full time
Wellington, Wellington, New ZealandPublishingFull time

Description:

Who we are:

***:PikPok is Aotearoa New Zealand's oldest and largest video game developer and publisher. We strive to successfully provide rich game experiences, crafted by talented teams who are curious, take ownership, and collaborate well. We are committed to providing a safe and supportive workplace that enables our teams to make games which will be enjoyed worldwide across mobile, desktop, and console.
**About the Role**:We're looking for a Community Team Manager who will play a pivotal role in building and nurturing the communities for our portfolio of video games to build strong player relationships and drive customer loyalty. By leading, supporting, and advocating for a small, dedicated team responsible for community management, this role is accountable for the implementation of community engagement strategies, the advocacy of player needs, and adherence to legislative responsibilities to ensure communications are handled with empathy and integrity.

The Community Team Manager's responsibilities include:

  • Providing leadership and guidance to a small, dedicated team of Community Managers and enabling them to foster positive and supportive environments for our game communities.
  • Supporting the broader needs of the Publishing division and studio by delivering to product strategic needs, driving community engagement by implementing effective strategies, and responding to player feedback, while advocating for community/team needs and processes with product development teams.
  • Staying updated on industry trends, facilitating the adoption of tools for enhanced community engagement, and ensuring the adherence to best practices.

Requirements:

  • Experience in community management, communitybased marketing, or customer relationship management in mobile, video game, or other digital industries
  • Experience managing communities of more than 100,000 followers/members, with a strong player advocacy mindset, risk assessment, and conflict deescalation skills
  • Ability to coordinate a group of personnel within the parameters of a given exercise, and a willingness to mentor, support and inspire others
  • Familiarity with the latest social media platforms and the varying audiences, content requirements, and best practices for each
  • Proactive problem solving, with experience developing strategies based on the needs and KPIs of different products
  • Familiarity with the digital privacy and legislative landscape and the ability to handle sensitive/confidential issues
  • Experience with proposing new initiatives and hypotheses, delivering on a plan, and reporting on winnings and learnings
  • Curiosity to understand the holistic needs of the studio and how the community team can best deliver on those needs
  • Excellent project management skills and the ability to work both collaboratively and independently across multiple deadlines
  • Excellent communication skills, both verbal and written, including strong copy and content writing capabilities and experience writing creative briefs
  • Familiarity with strong graphic design and video editing, and able to communicate the community team's needs for those assets
  • Strong drive to achieving quality output and outcomes

Benefits:

To apply:

Closing date: 23 June 2023.