Trade Support Team Leader

2 weeks ago

Wellington, Wellington, New Zealand PlaceMakers Full time

PlaceMakers continuously strives to be the best building partner in the market and takes pride in providing the highest level of service to our customers.


We have two newly created Team Leader positions in place across our Wellington Hub, with ongoing demand our team is continuing to grow, and we now have the opportunity for customer service-focused team leaders to join our teams in the key role of Trade Support Team Leader.

We currently have two positions available within the Wellington Hub, these include:

  • Hutt City
  • Kaiwharawhara

About the role:


These are pivotal roles where you will be hands-on providing guidance and leadership to a small trade support team across two branches that support account managers and senior leaders.

You will ensure that our trade clients experience the best customer service from start to finish and that productivity is high given the fast-paced nature of our business.

Daily you will also be responsible for but not limited to

  • Supporting your team with any queries and/or training/coaching requirements
  • Performance reviews and coordinating staff rosters
  • Daily and weekly planning with an account manager to ensure all opportunities are captured
  • Providing customers with product advice & discussing tailored solutions
  • Liaising with inventory and dispatch in regard to orders and deliveries
  • Dealing with suppliers around new products and specifications

Skills and Experience:


You will be customer-centric with a passion for exceptional service, you lead by example and have proven leadership experience that engages and encourages your team to do their best.

With a positive and outgoing personality, you enjoy a varied role within a fast-paced environment and can also demonstrate the following:

  • You will come from a tradesales/ sales support background or have strong Customer Service/Administration experience
  • Building Industry experience/ Product knowledge is not a must, but a desire to learn about our products is
  • Excellent time management, ability to work under pressure, and exceptional organisational skills
  • Strong communication skills, ability to pick up the phone and provide tailored solutions
  • Computer literacy is an important, confident user of Excel, however, full training will be given on our inhouse computer systems

About PlaceMakers and Our Benefits
PlaceMakers is New Zealand's leading and largest supplier of building materials to New Zealand's commercial and residential construction markets.

Part of New Zealand's largest listed company, Fletcher Building, we employ more than 2,100 people in over 60 locations across the country and stock more than 100,000 product lines from concrete to paint and plasterboard.


We offer an Employee Education Fund (EEF), where funding can be obtained for employees and family members to study and/or extend their learning further.

These roles are both permanent opportunities, working Monday to Friday, 40 hours, between 8:30 am to 5pm.

How to Apply
Opportunities like this do not come along very often and these are limited.

To express your genuine interest please submit your CV for review, if selected as part of our longlist you will be invited to complete video responses outlining why the position is of interest to you and what you can bring to the table.


Please note - A pre-employment medical, including a drug test will be required as well as being fully eligible to work in NZ indefinitely.


  • We are proud of the incredible diversity of people who make up our business As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand._

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